Couple of annoying bugs happening
Level 1
Game bugged out couple of times while opening the secret question mark card which was fish in the end. In the same time cookie monster came and fish card didn't really activate basically freezing progress in that level. Used undo couple of times and lost few thousand coins because of that since I still couldn't progress. Level was 380 something, not exactly sure what since I finally managed to complete it.
Other bug is that when I redeem more coins straight after game is over and quickly retry a level, the flying coins freeze covering everything up. This has happened for me several times making playing painful.
Playing with iPhone 13, iOS 18. Latest build from App Store.
I have video captures of both situations, but apparently can't send video type files here, but I'd be more than happy to send those in some other way.
Player/client info below:
Thanks for the great game!
Comments
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Hi and welcome to the Solitare family. So nice to see you here. I know if is so frustrating when we the game is not working correctly. We are aware of the problem and they are currently working on a fix. 🤗
You can read all about it here 👇️
📢 Known Issue: Game Freezing When Using Boosters (UFO) 🚨 — King Community
Even with the currect problems (which will be fixed) we are so happy to hear that you love playing our new amazingly fun Candy Crush Solitaire. 💕
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Well, this didn't happen at the start of the level but in the middle of it. Game wasn't unresponsive either, nothing just happened from any card even though it should've. Had feedback all the time when tapping cards, they just didn't move nor flip over and could also open menu normally. So, might be a different issue after all. Well, luckily it doesn't seem to happen on other levels at least yet, just a little bit sad about lost coins.
Thanks!
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Hi and thank you so much for letting us know that this is a different kind of problem then the one I showed you. I will have our CM look at this so she can let the Team know. 💕
You should be able to post a video. Here is some instructions to help you out😉
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Hey there! I'm sorry to hear you're facing technical issues while playing Candy Crush Solitaire. I appreciate you sharing your device info and the screenshots in advance, they're truly helpful.
Could you please try the following steps for me:
- Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds
- Update your device to the latest version of iOS and check for any updates for the game app
- Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link
Let me know if this helps at all. Thanks in advance and have a great day!
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