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Hi and welcome to the Candy Crush Solitaire community. I am guessing that it is freezing. Did you use any boosters?

We are aware of the freezing problem, but it usually starts when using boosters. Our Team is working hard to get it fixed. At that time we will post that it has been fixed and please update your device.

You can read about the freezing here 👇️

📢 Known Issue: Game Freezing When Using Boosters (UFO) 🚨 — King Community

Please try to not uninstall the app. You could loose all of your well earned boosters. If you want to do a soft reset, then you can log out of your game. Turn your device off and let it set about 10 seconds.

Then turn your device back on and log back in with your email and password. 🤗

We ask for your patience until our team finds a fix. 💕

Regarding the Gold or boosters that you have purchased. Please get in touch with Players Support. For your convenience, here is the link 👉️Contact Us

💕