Discussions
Discussions
Reward Game Pass not received - Edited by CM:Under investigation!
Level 1
Hi, does anyone have more information on how to activate the Game Pass reward? I activated the QR code that appears on my screen, but it only takes me to the iOS store. I should clarify that I already have the game installed and I'm level 640.
Comments
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Hi and welcome to the Candy Crush Solitaire community. π€
Are you by chance talking about the QR for the Pre-registration? If so, that had to be done by February 5th before the game launched. I am sorry but, at this point in time, it is not available any more.
π
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No, it's Sweet Starter Pack in Gamepass, below indicates that the code can be redeemed until April 20
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No, it's Sweet Starter Pack in Gamepass, below indicates that the code can be redeemed until April 20
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Hi @Khronos, thank you for the extra information. I am not aware of Gamepass, so I will ask our CM for information of how this works. Please give me a little extra time to get an answer to you.
Thank you for your patience. π€
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Hi Khronos π
Thanks for your message! I checked in with the team, and it looks like the best way to successfully claim the Sweet Starter Pack is to do it through the Xbox app on your mobile phone.
That should trigger the reward properly, as scanning the QR code directly can sometimes just redirect to the app store without applying the pack.
Give that a try, and let us know if it works for you! π
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Hi, the exact same thing is happening to me. I log into the Xbox app, then click on the link to claim the prize and I end up in the iOS store.
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Bumping this as well! Happy to see a King game getting a perk on Game Pass. Had same issues - scanning QR sends to App Store, clicking play to open the app from the page doesn't do anything, and using the Xbox app also redirects to the App Store.
Obviously a long term investment, but if this going to be a recurring perk, perhaps Xbox/King should finally bite the bullet and integrate Xbox Live to their games.
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Hi everyone π
Thanks so much for jumping in and sharing your experience and Iβm really sorry youβre all running into the same issue when trying to claim the reward through Game Pass.
Iβve passed all of your feedback and examples back to the team so they can take a closer look. Hopefully weβll be able to get some clarity soon on how this should work or what might be going wrong.
Really appreciate your patience in the meantime and thank you for flagging this so clearly!
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Hi @SgtCookieCrunch and @Khronos π
Just a quick update! We're still actively investigating the Game Pass reward issue and working with the teams involved to understand exactly whatβs causing the hiccup.
In the meantime, we've gone ahead and sent the following rewards directly to your games to make up for the trouble:
π° 5,000 Coins
π 4 Undo Moves
π¬ 3 Color Bomb Boosters
π 1 Wild CardThanks again for your patience and for helping us flag this. We really appreciate you sticking with us while we get to the bottom of it π
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hi I am a new player and have the same issue mentioned, I tried via the QR code and then via the Xbox app and both just circle back to the App Store like everyone else.
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