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I won the weekly challenge (I always win) it was even on the group chat warning that I won, but i didnāt get any of the prizes when I entered the game.
Hi Solitaire players! š Weāve just received an update from the Studio, and weāre happy to let you know that a fix has been rolled out to address the issue with missing rewards in the Weekly Challenge. š
Please make sure to update your game to the latest version to ensure the fix is applied correctly.
š Note: The fix is being rolled out gradually, so it may take a little time before you notice the effect on your side. If you still donāt see the rewards immediately, donāt worry, it should kick in soon!
Thank you again for your patience and for flagging this with us. Let us know below if things are working for you after the update!
Hi everyone! Thanks so much for flagging this issue. Just wanted to let you know that the Studio is aware and already working on a fix. š ļø @johamilton
My app updated but no rewards were given.
The same thing happened to me!
Second week i don't get my rewards on the weekly achivement....
No me entregan las recompensas despuƩs de haber ganado
how do you update on a mobile please?
I have updated my app and still no rewards this is the second time I have not received the weekly rewards for first place
where are my rewards?!?!?
Just updated to the latest version still no rewards.
How Long before we Get our prices for the last 2 weeks?
Today the same for me no rewards. And for at least 2 weeks. No update on play store neither.
second week in a row I havenāt received my rewards and no update showing as others have said. Are we going to receive our owing rewards for the weeks weāve missed out on?
ce nāest pas normal de ne pas rĆ©cupĆ©rer les prix hebdomadaires. Par contre aucun incident pour encaisser notre argent quand on fait des achats !!! On devrait boycotter lāapplicationā¦
No update on the Play Store yet.
just like to know if I am going to get the rewards from last week or a refund of the bundles I bought to achieve 1at place.
I had same issue for last two weeks and hopefully we get something back.
I haven't received mine either
Same, just won the weekly challenge and didn't receive my reward.
On my app store thereās no update yet. and once again, for this weekly challenge, i didnt receive the prizes
bonus would be nice. Still waiting
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Sorry but still not working.
I have won the last 2 weekly challenges, updated the app but still not received any rewards.
And I have logged out and back in.
Hello everyone, I'm sorry if you didn't receive a reward from the weekly challenge. We can't replace it here in the community; we don't have the resources to do so.
Please contact support directly from your game. Go to Settings (the gear icon in the bottom left corner of the game) and then the question mark. At the very top under Highlights, you'll find the menu item "Investigation in progress...". Tap there and scroll all the way down to the Contact button. Use this button to describe your problem.
You'll first receive an automatic reply, and then you can respond yourself, for example, by adding screenshots.
The support staff are very friendly and helpful.
2 weeks in a row Iāve not gotten my rewards for winning. Send me my stuff!
Das ist heute Das 2. Mal, dass ich meine Belohnung fĆ¼r den 1. Platz vom Wochenwettbewerb nicht erhalten habe, letze Woche gab es wohl eine EntschƤdigug, aber im wert viel geringer, Das macht wĆ¼tend
Das ist Betrug
i never got any compensation
The problem is there is never a reply.
Hi @rehlich hmm, that's weird. I always get an automatic reply via email, and then I can reply myself and share my screenshots.
I never receive a reply either. Not even an acknowledgment email to say theyāve received my message
This is the 2nd week I have not received my weekly challenger awards.
i have updated the app already and I still haven't received my weekly challenge awards.
Can we at least get like a consolation coins because we spend so much to get coins so we can play and make it to the top of the weekly challenge and yet here we are not getting awards.
When Will We Get our rewards for the last 2 weekend? This is not ok!!
Same, I didnāt get my rewards for winning the last two weekly challenges and Iām probably going to win for this week as well.
Logging in my account
Hey there, Solitaire players! š Weāve seen some reports about the Bubblegum Buddies event where: - Player progress resets back to 0 - There are issues claiming rewards We want to assure you that these problems have already been reported to the Studio, and the team is actively looking into them. As soon as we hear moreā¦
porque en el nivel 868 para jugar se necesita 30.000 monedas
In the past the star tournament always automatically entered me when I finished the levels, but now it isn't. I don't know how to enter & I just want to play, I don't want to wait until new levels release! What can I do? I have already logged out & in, uninstalled & reinstalled, sent an email to support, etc.ā¦
Hello. Even though my credit card has been charged for the premium ticket, it still shows as locked. Furthermore, when I try to purchase it again, it says I already have the product. Please help.
ā ļø General Troubleshooting Steps: In case you experience a game crash or freeze, try these simple steps: Restart:Ā Force close apps and restart your device. Updates:Ā Check that you have the latest game and device updates. Memory:Ā Keep at least 2GB free storage for smooth gameplay. Connection:Ā Use WiFi instead of cellularā¦
Ever wondered how often new levels are released or what the latest one is? Youāre in the right place! Weāre keeping it fresh, fun, and full of cards every single week š šÆ Every Monday, we release 50 fresh levels. Whether you're catching up or always reaching the finish line, thereās something new waiting for you at theā¦
