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I won the weekly challenge (I always win) it was even on the group chat warning that I won, but i didn’t get any of the prizes when I entered the game.
Hi Solitaire players! 👋 We’ve just received an update from the Studio, and we’re happy to let you know that a fix has been rolled out to address the issue with missing rewards in the Weekly Challenge. 🎁
Please make sure to update your game to the latest version to ensure the fix is applied correctly.
📌 Note: The fix is being rolled out gradually, so it may take a little time before you notice the effect on your side. If you still don’t see the rewards immediately, don’t worry, it should kick in soon!
Thank you again for your patience and for flagging this with us. Let us know below if things are working for you after the update!
Hi everyone! Thanks so much for flagging this issue. Just wanted to let you know that the Studio is aware and already working on a fix. 🛠️ @johamilton
I'm sorry you haven't received a response from support. Could you please provide me with your player ID so our experts can investigate? Please tap the green text to find your player ID:
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Using your Player ID, our game experts can check where your emails are stuck and respond to you.
I emailed 3x and never received a response.
hello, I just had this happen to me yesterday as well I just updated my app and relaunched but nothing was rewarded. Thank you!
same thing happened to me.
This glitch hasn't been resolved yet. When are we getting our prizes? I placed number 1 last time and i'm hitting number 1 again, i'm afraid the coins can't be claimed again.
Same
Same, I didn’t get my rewards for winning the last two weekly challenges and I’m probably going to win for this week as well.
When Will We Get our rewards for the last 2 weekend? This is not ok!!
Can we at least get like a consolation coins because we spend so much to get coins so we can play and make it to the top of the weekly challenge and yet here we are not getting awards.
i have updated the app already and I still haven't received my weekly challenge awards.
This is the 2nd week I have not received my weekly challenger awards.
I never receive a reply either. Not even an acknowledgment email to say they’ve received my message
Hi @rehlich hmm, that's weird. I always get an automatic reply via email, and then I can reply myself and share my screenshots.
The problem is there is never a reply.
i never got any compensation
Das ist Betrug
Das ist heute Das 2. Mal, dass ich meine Belohnung für den 1. Platz vom Wochenwettbewerb nicht erhalten habe, letze Woche gab es wohl eine Entschädigug, aber im wert viel geringer, Das macht wütend
2 weeks in a row I’ve not gotten my rewards for winning. Send me my stuff!
Hello everyone, I'm sorry if you didn't receive a reward from the weekly challenge. We can't replace it here in the community; we don't have the resources to do so.
Please contact support directly from your game. Go to Settings (the gear icon in the bottom left corner of the game) and then the question mark. At the very top under Highlights, you'll find the menu item "Investigation in progress...". Tap there and scroll all the way down to the Contact button. Use this button to describe your problem.
You'll first receive an automatic reply, and then you can respond yourself, for example, by adding screenshots.
The support staff are very friendly and helpful.
Sorry but still not working.
I have won the last 2 weekly challenges, updated the app but still not received any rewards.
And I have logged out and back in.
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Logging in my account
Hey there, Solitaire players! 👋 We’ve seen some reports about the Bubblegum Buddies event where: - Player progress resets back to 0 - There are issues claiming rewards We want to assure you that these problems have already been reported to the Studio, and the team is actively looking into them. As soon as we hear more…
porque en el nivel 868 para jugar se necesita 30.000 monedas
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Hello. Even though my credit card has been charged for the premium ticket, it still shows as locked. Furthermore, when I try to purchase it again, it says I already have the product. Please help.
♠️ General Troubleshooting Steps: In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Ever wondered how often new levels are released or what the latest one is? You’re in the right place! We’re keeping it fresh, fun, and full of cards every single week 😁 🎯 Every Monday, we release 50 fresh levels. Whether you're catching up or always reaching the finish line, there’s something new waiting for you at the…
