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The game is stuck on the cookie crumbs. It won’t let me get the rewards and it won’t change. It’s been this way for about 2 days now!
Hi there,
I am sorry to hear you are having trouble with the Bubblegum buddies feature being stuck. Are you able to exit the feature? It looks it may be that it just not provides the reward and starts a new one right?
We usually recommend these steps to correct any issue as such:
*Restart: Force close apps and restart your device.
*Updates: Check that you have the latest game and device updates.
*Memory: Keep at least 2GB of free storage for smooth gameplay.
*Connection: Use WiFi instead of cellular data.
*Clear Cache:
🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
🍏 iOS: Settings > Safari > Clear History and Website Data
In case the issue persists, could you please Contact Support directly so that we can best further assist you.
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