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App is stuck since yesterday. I can’t click out of the announcement “Look! Your profile is now available!”
Hi, I am sorry to hear that you are having trouble with your app being stuck on this pop up.
Could you please try the below steps:
*Restart: Force close apps and restart your device.
*Updates: Check that you have the latest game and device updates.
*Memory: Keep at least 2GB of free storage for smooth gameplay.
*Connection: Use WiFi instead of cellular data.
*Clear Cache:
🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
🍏 iOS: Settings > Safari > Clear History and Website Data
In case the issue persists, I would like to let you know that the team is already looking into this. Thanks for your patience!
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hi the game is frozen and when i go in and out of the game it continues to take my coins but still stuck on the same card screen with the hand sticky card attached how do i reset and is it a way to get my coins back
I had an account and was over the 500 level. It said I needed to log in and merge my accounts and I lost it all. How do I get my account back?
Changed computers and lost my progress ,can I get it back?
I wast 40% of July coins hitting that stupid button because of my fingers size. I’m over it i wait aged to play again and lose turns. Why can’t it have a confirmation prompt or just feck it right off altogether.
In the sticker packs it say "new stickers guaranteed in these packs" but it's not giving me any new stickers. This has happened at least twice but probably more times before I noticed.
♠️ General Troubleshooting Steps: In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey there, Solitaire players! 👋 We’ve seen some reports about the Bubblegum Buddies event where: - Player progress resets back to 0 - There are issues claiming rewards We want to assure you that these problems have already been reported to the Studio, and the team is actively looking into them. As soon as we hear more…
Ever wondered how often new levels are released or what the latest one is? You’re in the right place! We’re keeping it fresh, fun, and full of cards every single week 😁 🎯 Every Monday, we release 100 fresh levels. Whether you're catching up or always reaching the finish line, there’s something new waiting for you at the…
