Ads not giving rewards

Question

The ad i keep getting is a Starbucks ad and it goes all the way to the end and has the little pop up in the corner that says reward granted but it NEVER grants the reward.

Alex_The_Witch · Answer

Hey there. I hope you're doing well.

I'm sorry to hear this is happening with your Starbucks and thank you for flagging it to us.

Having more information on the advert will help us speed up your report, so in case you encounter the advert again, please try to gather the information below and get back to us:

* The name of the game where the ad appeared
* The day and time you saw the ad
* The country you’re playing from
* The type of ad (video or static image)
* A screenshot/video of the ad
* The name of the company or brand featured, and any links (if possible)
* Your Player ID or Facebook ID (if you haven’t shared this already)

Thanks in advance and have a great day!