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I had an account and was over the 500 level. It said I needed to log in and merge my accounts and I lost it all. How do I get my account back?
Hi @rachzilla, I am so sorry that did not work.
Since it is a purchase, will you please use this link and Players Support can help you 👇️
Contact Us
You will need to give them you King ID. If you do not know how to find it 👇️
Open the game → Tap the mechanic wheel (⚙️) at the top right → Select “Account & Help” → “My Account.”
Please add a screenshot of your purchase.
If there are any other questions, please do not hesitate in asking. Hope you have a great weekend.
🤗
.
it did not work. I am very upset. I have made multiple purchases for coins and extras that I have now lost. What can be done about this? Can’t you look at my purchase to see where they were applied to find my account?
Hi @rachzilla thanks for posting.
Before anything else, could you try the following to see if the game reconnects to the correct account:
• Log out of the game, close the app completely, then open it again and log back in • Stay connected to the internet and give the game a few minutes to load and sync your progress
Sometimes progress reappears once the game finishes syncing.
If your progress still doesn’t come back after trying this, the next step would be to contact Player Support through the game:
• Open the game • Go to Settings • Tap Help Center • Choose the option related to account or login issues and send them a message
If you do reach out to Support and need help following up, feel free to come back here with your ticket number and we’ll see what we can do from our side.
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Hi all I made this account especially as my Mr Yeti event is no longer appearing on my game screen. Its been 2 days now, I cleared my cashe and checked for updates and restarted as per Google but is has just vannished.Has the event finnished or is my game bugged, I dont want to uninstall and re install for fear of loosing…
How can I withdraw my funds
I really loveI really love this
hi the game is frozen and when i go in and out of the game it continues to take my coins but still stuck on the same card screen with the hand sticky card attached how do i reset and is it a way to get my coins back
♠️ General Troubleshooting Steps: In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey there, Solitaire players! 👋 We’ve seen some reports about the Bubblegum Buddies event where: - Player progress resets back to 0 - There are issues claiming rewards We want to assure you that these problems have already been reported to the Studio, and the team is actively looking into them. As soon as we hear more…
Ever wondered how often new levels are released or what the latest one is? You’re in the right place! We’re keeping it fresh, fun, and full of cards every single week 😁 🎯 Every Monday, we release 100 fresh levels. Whether you're catching up or always reaching the finish line, there’s something new waiting for you at the…
