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Bottino 100 carte di loto nella grande scalata

ciao a tutti oggi durante il tragitto della grande scalata ho raccolto 102 carte di loto superando il piano 40. Avrei dovuto ricevere oltre ai premi raccolti durante il tragitto anche il bottino di yeti ma questo non l ho ricevuto..ho registrato il percorso dove si vede che ho raccolto solo i premi del tragitto,ho scritto all assistenza e mi hanno risposto che risulta aver ricevuto correttamente i premi e non li vedo per un ritardo connessione o li ho ricevuti e non me ne sono accorta ma non è così,i booster sono gli stessi che avevo già in possesso e le monete ora sono di più perché le ho raccolte continuando a giocare.. il telefono e l app sono aggiornati,ho già effettuato il riavvio ma non è servito a niente.. disconnettere l account ho timore di perdere booster..cosa mi consigliate? Ho investito oltre 5000 monete per raccogliere il bottino delle 100 carte di loto e non è giusto non ricevere il premio

Welcome! 👋

Comments

brescianipamela7

Hello everyone, today during the trip of the great climb I collected 102 loto cards

Exceeding the 40th floor. I was supposed to receive the Yeti loot in addition to the prizes collected during the trip, but I didn't receive it.

I recorded the route where you can see that I only collected the prizes for the trip. I wrote to the support and they told me that I had received the prizes

Correctly and I hadn't seen them due to a connection delay or that I had received them and I hadn't noticed, but it's not like that. The boosters are the same as I already had and the coins are now more because I collected them while continuing to play.

The phone and the app are updated, I've already restarted but it didn't help at all. I'm afraid of losing the boosters and disconnecting the account. What do you recommend? I invested over

5000 coins to collect the loot of the

100 lottery cards and it is not fair not to receive the prize.

IMG_2977.png

brescianipamela7

Hello everyone, today during the trip of the great climb I collected 102 loto cards

Exceeding the 40th floor. I was supposed to receive the Yeti loot in addition to the prizes collected during the trip, but I didn't receive it. I recorded the route where you can see that I only collected the prizes for the trip. I wrote to the support and they told me that I had received the prizes

The phone and the app are updated, I've already restarted but it didn't help at all. I'm afraid of losing the boosters and disconnecting the account. What do you recommend? I invested over

5000 coins to collect the loot of the 100 lottery cards and it is not fair not to receive the prize.

brescianipamela7

Hi everyone, today during the great climb journey I collected 102 lotus cards by passing floor 40. I should have received the Yeti loot in addition to the prizes collected during the journey, but I did not receive it. I recorded the route where it shows that I only collected the prizes from the journey. I wrote to support and they replied that I had received the prizes correctly and I did not see them due to a connection delay or I received them and did not notice, but that is not the case. The boosters are the same ones I already had and the coins are now more because I collected them by continuing to play. The phone and the app are updated, I already restarted but it did not help. I am afraid of losing boosters and disconnecting the account. What do you recommend? I invested over 5000 coins to collect the loot of the 100 lotus cards and it is not fair to not receive the prize.

Diamond_Lim

Hello there and Welcome to the Solitaire Community! @brescianipamela7 👋😄

Thank you for joining us in the Solitaire Community! 🤗

We love chatting and helping out but we do most of our conversations in English, so more players can understand and join in. 😊

Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. 😉

Tip : If you're looking for support, you can visit our Help Center which is available in your language! 😉

Thanks for your understanding and hope to hear back from you soon! 🤗

Comments

brescianipamela7

Hello everyone, today during the trip of the great climb I collected 102 loto cards

Exceeding the 40th floor. I was supposed to receive the Yeti loot in addition to the prizes collected during the trip, but I didn't receive it.

I recorded the route where you can see that I only collected the prizes for the trip. I wrote to the support and they told me that I had received the prizes

The phone and the app are updated, I've already restarted but it didn't help at all. I'm afraid of losing the boosters and disconnecting the account. What do you recommend? I invested over

5000 coins to collect the loot of the

100 lottery cards and it is not fair not to receive the prize.

IMG_2977.png

brescianipamela7

Hello everyone, today during the trip of the great climb I collected 102 loto cards

The phone and the app are updated, I've already restarted but it didn't help at all. I'm afraid of losing the boosters and disconnecting the account. What do you recommend? I invested over

5000 coins to collect the loot of the 100 lottery cards and it is not fair not to receive the prize.

brescianipamela7

Diamond_Lim

Hello there and Welcome to the Solitaire Community! @brescianipamela7 👋😄

Thank you for joining us in the Solitaire Community! 🤗

We love chatting and helping out but we do most of our conversations in English, so more players can understand and join in. 😊

Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. 😉

Tip : If you're looking for support, you can visit our Help Center which is available in your language! 😉

Thanks for your understanding and hope to hear back from you soon! 🤗

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