Account recovery

Question

I am unable to recover my account and I have reset my password and it keeps bringing me back to level one. When I'm on level 2480. I have spent so much money on this game. Am I able to recover anything using my purchase history? I've tried everything and read every article published about getting my account back and I've been unsuccessful

johamilton · Answer

Hi @Ellie102 and a warm welcome to the Candy Crush Solitaire.  Sorry that happened,but lets get you back to your level.

Sign out of your game and turn your device off.  Wait a few seconds and then turn on your device on and sign in with your email and password.  Play a couple of levels, then sign out and sign back in with your email and password.  You should then be back on your level. 🤗