Extra help

Question

Im not able to see adverts ,so I cannot get extra help at end of games or get extra coin after completing games ca you help?

Diamond_Lim · Answer

Hello there and Welcome to the Solitaire Community! @tiptonwitch 👋😄

You and mostly of the players have asked about the Video Ads' Feature in Candy Crush Solitaire. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation ⬇️🎥🤔

🔄 Video ads are not a permanent feature in the game. Like other special features and events, they can come and go. They’re available to different groups of players at different times and these groups may be reshuffled now and then.

This means :

* It's not all of the players will have the video ads feature at the same time.
* The feature may disappear and reappear in your game over time.
* What the ads offer can vary, some players might get Extra Gold Coins and / or Extra 3 Cards.

🚫 If you’re not seeing ads at the moment, there’s nothing wrong with your game and there’s no action needed on your side. Just make sure your game is up to date and keep playing regularly.

We've already know it can be confusing or frustrating when a favorite feature disappears, so thank you for your patience and for sharing your feedback with us. 🙏😌