Alex_The_Witch

Game Expert

Comments

  • Hey there @andrewbabb105 .Hope you're doing well. I'm sorry to hear this is happening with your game. Since you could either be playing on iOS or Android, I'll send troubleshooting steps for both and you'll simply follow the ones that relate to your situation: Android: Close all apps and restart your device: You may need…
    in Issue in loading game Comment by Alex_The_Witch 10:48AM
  • Hey there @megan214 ! I hope you're doing well. I understand you're having some trouble receiving your rewards for the Weekly Challenge. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to…
    in Rewards Comment by Alex_The_Witch 10:47AM
  • Hey there @ebcstanger and @Rebeccas1608. Hope you're doing well. I'm sorry to hear this is happening with your game. Since you could either be playing on iOS or Android, I'll send troubleshooting steps for both and you'll simply follow the ones that relate to your situation: Android: Close all apps and restart your device:…
    in Game issue Comment by Alex_The_Witch 10:46AM
  • Hey there, @UCHENNAGODSPOWER0948 . I hope you're doing well. Could you please clarify your message? It will be my pleasure to help, but first I need to understand what exactly is you need help with. Thanks in advance and have a great day.
    in Please where are I see more games Comment by Alex_The_Witch 10:41AM
  • Hey @Ifymorena and @ebee1949 . Hope you're doing well. Thank you both for flagging this situation. We've checked on our side and so far haven't detected an issue, as other players' Petopia is working without any issues. Could you please try some troubleshooting such as restarting your device, update your device and the…
    in petopia Comment by Alex_The_Witch April 7
  • Hey there @Tiff43_JC . Hope you're doing well. I understand you're having some trouble with level 2030. I checked on our side and there's been no issues reported. Please check the YT video below and see if it helps you beat this level. Level 2030 starts at the 12:31 mark, and I already set the link to start at that:…
    in Level 2030 Comment by Alex_The_Witch April 7
  • Hey there @ClaireJ-2 . Hope you're doing well. To recover your progress, please follow the steps below to try and login with your Facebook account on the Candy Crush Soda Windows app: Open the game and reconnect to your account by tapping the "Played before?" button found on the main screen. Choose the option to “Continue…
    in Cannot make in game purchases Candy Crush Soda Saga Comment by Alex_The_Witch April 6
  • Hey there @Appointment . Thank you very much. Could you please try the steps below: Close all apps and restart your device (since you already did this you can skip it if you want, but I would advise to try again, just to make sure all steps are followed in order): You may need to tap Restart > Restart. Check and update…
    in Episode Race Comment by Alex_The_Witch April 6
  • Hey @Laflor . Hope you're doing well. Thanks for tagging me. I'll ask the team about it and see what I can find. Have a great day! :)
    in petopia Comment by Alex_The_Witch April 6
  • Hey there @Apple_Kwok . I hope you're doing well. Congratulations on reaching the currently last level available in the game. I understand you would like to continue playing and I will be glad to provide you with more information. Rest assured though that the adventure is far from over. Our technical wizards in the Studio…
    in Any more level after 7450? Comment by Alex_The_Witch April 6
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