Alex_The_Witch

Game Expert

Comments

  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
    in Anny touchs Comment by Alex_The_Witch January 11
  • Hey there @RMGrady1986 ! I hope you're doing well. I understand you're having some trouble claiming your Gift Card and receiving the items from it. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to…
    in Where did my gift card go? It was entered into website but it does not show up Comment by Alex_The_Witch January 11
  • Hey there @kwab . Hope you're doing well. Welcome back to the game! Indeed, we've made some changes a short while ago. Even though it's not possible to revert to the old sound effects, you can however customize the current ones to your personal taste. Here's how to do it: Launch the game and wait for the main screen to…
    in New sound efectos? Comment by Alex_The_Witch January 11
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
    in PAYMENT Comment by Alex_The_Witch January 11
  • Hey there @darlee . Hope you're doing well. I'm sorry to hear your Candy Pins collection is appearing as completed despite you not having had the chance to complete it. It would my pleasure to help with this, but for issues of this kind, it's best to reach out to our player support team, as they have the proper tools…
    in Pins disapearing Comment by Alex_The_Witch January 11
  • Hey there again, @AkumaXX . Hope you're doing well today. I bring news about this. Our team tried to reproduce this reaction in level 7898 on their game but everything seems to be working correctly, and from your screenshot it does not appear to be game breaking (it may even be beneficial with breaking blockers). However,…
    in Level 7898 error: Candy below blocker Comment by Alex_The_Witch January 5
  • Hey there @blondie_ehren . Hope you're doing well. I'm sorry to hear you're having this issue when trying to purchase something in-game. Please first make sure to check these initial steps and then try to purchase again: Turn on airplane mode and then turn it off, Switch mobile internet data instead of Wi-Fi and check if…
    in Google Play payment not working now? Error message about updating my country?? Comment by Alex_The_Witch January 5
  • Hey there. Hope you're doing well. I understand you have questions about the gameplay of Candy Crush Jelly Saga. Could you specify what you're having trouble with? Thanks in advance and have a great day.
    in Play Comment by Alex_The_Witch January 5
  • Hey there, @AkumaXX . Hope you're doing well. Thank you so much for reporting this. I've now flagged it to our team so it can be checked and investigated. If I can assist with anything else let me know. Have a great day!
    in Level 7898 error: Candy below blocker Comment by Alex_The_Witch January 4
  • Hey there! I hope you're doing well. Magic Beans can be used offline and for a number of different reasons: 1 - Activating Companions In the pre-level screen you are given the option to use 1 of 3 Companions (once you have unlocked them), the prices range from 50, 70 or 90 Magic Beans per level attempt. Note: When you…
    in Beans Comment by Alex_The_Witch January 4
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