Cat-13

Noble

Comments

  • Hi Cat, Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels? There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on…
    in I passed for gift boxes and still haven't received my gifts Comment by Cat-13 June 2018
  • Hey Cat,Sorry for not reaching out earlier, like Chicken Slayer mentions, we do not see notifications on the comments within posts. I have read what you say and it is a strange interaction. As long as your avatar does not appear, the rewards will not come in. Your avatar needs to be somewhere. If not, another option we can…
    in I passed for gift boxes and still haven't received my gifts Comment by Cat-13 June 2018
  • Fix it, King! I have been trying to reach someone for 4 months now. Does anyone ever look at Tect support? You have people over a year complaining about NOT getting gift boxes. Or the Rainbow road. Myself included. Things seem to go wrong in the 500 600 level. I get my stars, avatar follows me. But no gift boxes. I'm stuck…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Hi Dale and all, I just forwarded this to a King Moderator and asked him to look into this and see what's going on so let's see what happens. Thank you Elsa. I tried reaching the corporate office in the UK.
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • I have this question too! Gift boxes between level 692 till 733 will not open. Please help me fix This! I do not receive bonusses and my scores do not add up correctly. Because of that I am not even good enough anymore to play in the players devision! When opening Candy Crush my game starts at level 692 eventhough I am…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • i didn't get the rewards for the the following level 617/607/599/593/589 i have this problem from 15 days ago what should i do to get my rewards earning in the past level - You too? That the trouble area.
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Help! Can't collect gift boxes 506, 510, 516, 524 & 534 after completing levels. Trying to reach out to as many people but nothing resolved yet. Traludel It seem the problem is in the 500, 600 levels with many people.
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Hello all, Thank you for your patience. I’m delighted to inform you that this issue has now been resolved. You will have received an update automatically that contained the fix. You might have to quit and restart the game if you play on mobile. If you have any issues or questions please come back to us, we are always happy…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Fix it, King! Not fixed yet 4 months now.
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • I sent a notice got flagged as duplicate and my boxes disappeared. I had also gone back and found a level with No stars and had played it and gotten stars around the same time. I never got any of the bonuses of the boxes. They just disappeared. I've since gotten a few so it reset but got none of the frozen ones. :( My…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
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