Cat-13

Noble

Comments

  • Replaying the level passed that had no stars has worked to reset the multiplier for the contest, but it would be nice to get the boxes. I had reinstalled the game and lost all my boosters. I can't find my avatar back when. I tried looking for it on level 300-600 to hopefully fix the problem. Now I'm stuck at 800 level…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Hello all, Thank you for your patience. I’m delighted to inform you that this issue has now been resolved. You will have received an update automatically that contained the fix. You might have to quit and restart the game if you play on mobile. If you have any issues or questions please come back to us, we are always happy…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Im in level 1347 but my Facebook progress avatar is stuck in level 1330, it’s frustrating because I have to scroll to my actual level every time I open the game, and won’t get the gift boxes at any level I can't find my avatar behind me but I can't get my gift boxes either. I see everyone got fixed but it took a year. Did…
    in Defaulting back to levels passed Comment by Cat-13 May 2018
  • It's fixed! And I received credit for past levels passed. Thank you!!! Jim Palmer how did you get it fixed????
    in Defaulting back to levels passed Comment by Cat-13 May 2018
  • Hello all, I’m delighted to inform you that this has been fixed in Candy Crush Soda Saga. You will receive the update automatically the next time you open your game while having an Internet connection. You might have to quit and restart the game if you play on mobile. If you have any issues or questions please come back to…
    in Defaulting back to levels passed Comment by Cat-13 May 2018
  • Hi Cat, Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels? There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on…
    in I passed for gift boxes and still haven't received my gifts Comment by Cat-13 May 2018
  • Hey Cat, What a great nickname :-) My friend Xarly is taking care of your problem - You can see his answer on your previous post: https://care.king.com/en/candy-crush-soda-saga/i-passed-for-gift-boxes-and-still-havent-received-my-gifts It seems that we found the origin of your problem so hopefully it finally gets fixed ;-)…
    in We want to improve, can you help us? Comment by Cat-13 May 2018
  • Hi Cat, Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels? There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on…
    in I passed for gift boxes and still haven't received my gifts Comment by Cat-13 May 2018
  • Help! Can't collect gift boxes 506, 510, 516, 524 & 534 after completing levels. Trying to reach out to as many people but nothing resolved yet. Traludel Wow that is when my problem started.
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 May 2018
  • Hello all, Thank you for your patience. I’m delighted to inform you that this issue has now been resolved. You will have received an update automatically that contained the fix. You might have to quit and restart the game if you play on mobile. If you have any issues or questions please come back to us, we are always happy…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 May 2018
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