Colorbomb_Collector

Game Expert

Hi there, Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special…

Hi there, Please contact our Player Support using the in-game app to receive assistance related to this. Have a nice day!

Hi there, I understand that your game is crashing and I'll provide you with some steps that can help out with this. Firstly, could you please tell me what is the model of the device you're using and what is the game version and OS version you're currently on? Thank you.

Hi there, If you're missing your in-game reward, please contact our Player Support using the in-game app to receive assistance. Have a nice day!

Hi there, I want to inform you that in order for everything to be running smoothly, sometimes the updates are released at different times for different platforms. I'm sure that in the near future, the levels will be adjusted on your windows platform device and those will match your tablet and phone. I hope this helps!

Hi there, The Gift Card code you bought should be in your email address if it was a digital gift card. Please check your email to see if you've received the code. If you did not receive it, please contact eGift Card Support here: https://candycrush.cashstar.com/self_service/v2/about/customer_support/contact?locale=en I…

Hi there, I understand that some of your in-game features and events have disappeared and I'll provide you with more information on this. Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks…

Hello there, I understand that your game is freezing so can you please restart to restart your game and device? After that, check if there are any updates for your devices OS and the game? Also, could you please tell me your device model, game version and OS version? Have a nice day!

Hello there, If you did not receive your rewards completely, can you please restart your game to check if those will arrive? If they do not, please reach out to Player Support using the game app. Have a nice day!

Hello there, I have checked and I was able to see that we've respoded to your request in the Support ticket you have opened. Please continue the correspondence there to receive further assistance. Thank you!