Jelly_Jenny

Community Manager

Comments

  • Hey @scorinrkfd and sorry to hear you're having issues with your game :( Unfortunately operating system 4.4.2 is not supported with our games anymore. The lowest Android version that's supported is 4.4.4. Are you able to update your OS? If you are, hopefully that will get you back into the game :)
    in Loading issues on an Android device Comment by Jelly_Jenny April 2019
  • Okay, let's try these steps since you have already reinstalled the game app: - Disconnect the game from Facebook if it's connected now- Now, delete the Facebook App from your phone.- Next, we need to go to Settings, then App Management, now choose the app and Clear Cache.- Finally, open the game select Connect, this should…
    in Why wont my game load? Comment by Jelly_Jenny April 2019
  • That's right, @ewingkar - the prizes have been 5 Gold Bars per win. I can see both wins being added to your game. Let me know if you have any doubts :) 
    in RE: episode race Comment by Jelly_Jenny April 2019
  • Have a stunning Monday guys!
    in Playing Diamond Diaries: Express yourself in GIFs! Comment by Jelly_Jenny April 2019
  • The option to "register with email" (create a Kingdom account), "register with Facebook" (connect to Facebook) and "Login" (connect to existing Kingdom account) can be found all from the same place. It's the blue button under "Play". Are you having issues with connecting to Kingdom or Facebook? 
    in Why wont my game load? Comment by Jelly_Jenny April 2019
  • Hi @mel21 Community Moderator here :waving: Is the issue that you cannot play from the level you were on at King.com? You will need to sync your King.com account with Facebook and you will be back on track. A handy instructions on how to do that you will find here I hope this helps! 
    in Daily Prizes and Rewards Comment by Jelly_Jenny April 2019
  • Hello @kfe, @Peta and @coolfire :waving: Sorry to hear about your boosters :( Boosters are saved locally in your device which means you cannot move them from one device to another nor we can guarantee that you can keep them indefinitely. For this reason we recommend using your earned free items mostly as you go so you get…
    in I lost my boosters. Comment by Jelly_Jenny April 2019
  • Have a Sassy weekend dear diamond hunters! 
    in Playing Diamond Diaries: Express yourself in GIFs! Comment by Jelly_Jenny April 2019
  • Hi :) and welcome to our sweet Community! You'll find details about retrieving your levels here 
    in Lost levels Comment by Jelly_Jenny April 2019
  • Hi @Diana_Jo_Hubble! The link @Sukanta_Biswas provided for you will help you to get that credit. How to ask for that credit depends on the platform you made the purchase on: e.g. if you made the purchase in Facebook, simply scroll down to "Facebook" in the article to see the correct process.
    in Dispute Charges Comment by Jelly_Jenny April 2019
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