Daily Prizes and Rewards

An update from the game studio regarding not receiving boosters from the daily booster wheel at king.com:

Great news - the issue should be sorted out during the next few days. Thanks for your patience!

All comments

CatJ said:

I'm using Firefox, not Chrome. I see nothing in the Firefox settings that have to do with a zoom feature either. And I know how to maximize and minimize windows. If the menu were a separate window I wouldn't be asking for help. It's part and inseparable from the game window. Any other suggestions that I could try?

I just did this print screen on Firefox. Are you not able to see it when you click on the 3 lines on the top right? It might not help you but just wanted to let you know that Firefox has it too.

Are you playing through just Facebook or Facebook gameroom? See if following QueenMia's steps on this link helps you: https://community.king.com/en/candy-crush-saga/discussion/226204/all-of-the-candy-crush-games-are-no-longer-letting-me-play-saying-i-need-to-update-my-browser#latest

I'm using Firefox, not Chrome. I see nothing in the Firefox settings that have to do with a zoom feature either. And I know how to maximize and minimize windows. If the menu were a separate window I wouldn't be asking for help. It's part and inseparable from the game window. Any other suggestions that I could try?

CatJ said:

Great! Any idea when that would be? Also...I tried to bring up the game on facebook but can't get the whole playing field to show up. Half the board is covered by a menu on the right hand side of all the games available. How do I get rid of that? https://screenshots.firefox.com/iTLjBlTfDstERrMD/apps.facebook.com

Hi @CatJ, I have seen this happen before. Are you playing through Chrome? That's where it seems to be happening. You have to go into the Chrome settings, the three dots on the top right of the page. Check your zoom setting because that is what caused the problem in the past.

Just thought of something else. If you are playing on another browser check their settings too. Also if ever you are on a browser and want to maximize or minimize the size of the page you could hold down the CTRL key and the minus or plus signs on the number keypad.

Image: https://us.v-cdn.net/6030983/uploads/editor/vs/lj6alcj06wxu.png

Sharon_Loose said:

hi Elsa there are no end of us have lost sugar drops and this is nothing to do with old or new versions as it includes many of us who are playing on iPads/iPhones so can only play on the app. So this is only the new version. Nothing to do with flash or html5

Hi Sharon, I think I need to take a week's vacation away from all games! LOL! On mobile devices you should only have the new version. It was on king.com using Flash or playing through Facebook where the game might have gone back to the old version that wasn't working. From what I heard hopefully everything should be back to normal some time this week. *keeping fingers crossed*

@mel21 The steps I sent you will help you to sync your King.com game with Facebook. I will add them here again:
Create a king.com account and sync with Facebook instructions

In the instructions simply jump to the part where you already have a King.com account but want to sync it.

Regarding not receiving boosters we have some good news for you: This issue should be solved during this week

Sukanta_Biswas

Hello

Game Studios are constantly working on improving our games by introducing new features, gameplay or concepts.
So these temporary problems are being shot. I understand your problem. But I'll tell you Keep a little confidence.
I hope this issue will be resolved during the next update

sammiebee13

This is an ongoing situation and they need to fix it

I am in work from 6 am Till about 6 30 pm until thursday evening so is it better to leave this till friday when I am on a few days off then. Might be better perhaps as I can respond sooner then

rhighfi

the same thing is happening to me. I stopped receiving the daily boosters when I spin the wheel. They just don't show up on my game. I am also using a PC and using king.com only.

Great! Any idea when that would be? Also...I tried to bring up the game on facebook but can't get the whole playing field to show up. Half the board is covered by a menu on the right hand side of all the games available. How do I get rid of that? https://screenshots.firefox.com/iTLjBlTfDstERrMD/apps.facebook.com

Hey guys, got an update later today that the studio is working on a fix and hopefully it will be available in the next game app update release.

Sharon_Loose

hi Elsa there are no end of us have lost sugar drops and this is nothing to do with old or new versions as it includes many of us who are playing on iPads/iPhones so can only play on the app. So this is only the new version. Nothing to do with flash or html5

@mel21, @Jelly Jenny is gone for the night. I just tagged her here so she should get back to you in the morning when she's back in the office.

sorry for getting back to you so late. I am working till 6 30 at night until friday. I did what you suggested with Elsa on Saturday but it does not sync with my facebook acc. As when I open the game on facebook I go back to level 1 where I was playing on King.com I am on level1499 . Thats the problem I have . Thats why Elsa told me to contact customer care. I have done that but I have hit a brick wall. They reply to me every time is go back to the king community. Thats why elsa contacted you. I would carry on playing on King.com but you dont get the prizes when you spin the wheel anymore. Thats why Elsa suggesred to play the game on facebook. So I am in limbo. So what do you suggest now??

1riley1

Any update on fixing the booster wheel as we aren't receiving our daily booster

Hi @mel21

Community Moderator here

Is the issue that you cannot play from the level you were on at King.com? You will need to sync your King.com account with Facebook and you will be back on track. A handy instructions on how to do that you will find here

I hope this helps!

The game loses a lot when there aren't any rewards or prizes. I'm playing it a LOT less now. And trying to access it differently didn't work. There's a serious glitch and I think it's in King's domain, not my browser or device. Too bad...it was a fun diversion while it lasted.

lrahauser

I stopped receiving the daily prize about a week ago and I am playing on a mobile device.

I know at the moment I am frustrated and angry with them. You have been very helpful and I do appreciate that anyway I just want you to know that

Accepted answers

All comments

Email them back and tell them that you have already been working with me for days now! Now it's their turn to do it! It was probably a form email that a lot of players get.

I have just sent them an email now to say that I was talking to you yesterday all day and that you were very helpful and that you told me to contact them. So I will see what happens and will let you know of the outcome. I have contacted them quite a few times since I have been playing candy crush and other games and I have hit a brick wall everytime. I have come to the conclusion now that their customer care is non existent. Thanks Mel

I am curious to know what they are going to say now.

I will let you know when and if I get a reply

Hello Elsa Just had a reply now guess what they told me to go back to the community again. I think you have been on this site for a while. Is klng.com customer care employees totally dull and stupid and cant read customers emails as I have come to that conclusion now. Is it better to give up. What do you suggest as I have hit a brick wall

Aren't you just asking them to update your level through Facebook? I am going to tag @Cezdiamond who is the Community Manager and also @Jelly Jenny who is a King Moderator. I want them to see what you've been going through and the non-answers that you got when completing the contact form. They won't be in until Monday but hopefully one of them comes here to read what you've been going through and maybe they can get your progress synced so that you can play the game on Facebook.

Thanks for your reply I would be very appreciated of any help as I have hit a brick wall. Many thanks for your help also.
To me King customer care is diabolical and non existent

That might be one of the reasons why they started the Superstar program. I have to research how to withdraw from gaming. LOL!

I see also they have an ideas category on candy crush saga. I have a good idea why dont they get rid of their customer care team they have at the moment and employ a new team that can read the comments and complaints they have and reply to their customers/ As i have said the team they have now are diabolical and brain dead

Some of them are good. They might be working off some standard answers.

I know at the moment I am frustrated and angry with them. You have been very helpful and I do appreciate that anyway I just want you to know that

lrahauser

I stopped receiving the daily prize about a week ago and I am playing on a mobile device.

Hi @mel21

Community Moderator here

1riley1

Any update on fixing the booster wheel as we aren't receiving our daily booster

@mel21, @Jelly Jenny is gone for the night. I just tagged her here so she should get back to you in the morning when she's back in the office.

Sharon_Loose

Hey guys, got an update later today that the studio is working on a fix and hopefully it will be available in the next game app update release.