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Kevin_

Game Expert

Comments

  • Hi @GOB11, I am sorry to hear that you have lost your progress. Please check this article I can't find my progress in the game – How to retrieve your levels we have prepared for you to helpw this situation.
    in Restore my progress Please Comment by Kevin_ February 7
  • Hi, @Marii1609, I am sorry to hear you are having trouble signing in. Please note that your progress is currently saved with your Facebook account, therefore you need to log in under this option. If you are getting the message from Facebook site when trying to log in, I recommend that you try resetting your Facebook…
    in I can't log in to the application Comment by Kevin_ February 7
  • Hi @alchemisty401k , I understand that you used to enjoy Paradise bay and would like to have it again. unfortunately I am afraid there are no current plans for its return at the moment, however we do valuable your interest. Thank you and have an amazing day!
    in will paradise bay be coming back??? Comment by Kevin_ February 7
  • Hi @cbaker, I am sorry to hear that the game closes when you encounter this Ad. We will be happy to try to help but could you please Contact Support directly so that we can best support you. 
    in Why does ad close the game? Comment by Kevin_ February 7
  • Hi @Chubbs63, it looks like you are trying to delete your game account and not your Community account(please note that these are two separate logins) correct? Unfortunately we are unable to delete your game account from here in the Community. If you would like to proceed with your game account deletion please follow this…
    in 💬 How do I close or delete my Community account? Comment by Kevin_ February 6
  • Hi @rogrtm70 , could you please let me know what are you exactly trying to update from your profile? Also do you mean your Community profile or game profile?
    in How do I update my profile Comment by Kevin_ February 6
  • I am sorry to hear about your game crashing as soon as the bear jumps and preventing you from completing 1668. Could you please be so kind as to make sure that your game app is updated to the latest app version. If the issue persists, could you please Contact Support directly so that we can best guide you. 
    in Candy CrushSoda ultra hard level 1668 Comment by Kevin_ February 6
  • I am sorry to hear that you are having trouble with spreading the jam at level 1221. Could you please make sure that your game app has been updated to the latest version? In case the issue persists, could you please share a video and confirm the device you are using.
    in level 1221 Comment by Kevin_ February 6
  • Hi , I am sorry to hear you are not receiving lives from friends. Could you please make sure that your game app is updated and try to log out and log back in. In case the issue persists, we will be happy to get you going but could you please Contact Support directly so that we can best further guide you. 
    in Why am I not receiving lives from friends? Comment by Kevin_ February 6
  • Hi, thanks for the image, can you please check the "activities hub" from the main map screen as the Bake a Cake feature was recently moved here instead.
    in Is anyone else having issues with not being able to play the Cake game? Comment by Kevin_ February 6

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