QueenB

Community Manager

Comments

  • Hi @mjrj0524ele Sorry to hear you’re having trouble opening Candy Crush Saga on your computer. Could you let us know a little more about what happens when you try to open the game? Are you playing through Facebook or the Windows app? Do you see any error message, or does the game get stuck on the loading screen? Once we…
    in candy crush saga Comment by QueenB 3:51PM
  • Hi @Carol-38 Thanks for sharing your thoughts on this. Just so I can pass the feedback on properly, could you please share a screenshot of how the Booster panel looks in your game, and let me know which device or platform you’re playing on? That will help us see if it looks the same for everyone, or if it appears…
    in Layout changed. Comment by QueenB 2:36PM
  • Hi @lorraineq12 Thank you for the screenshot, that helps a lot. I can see what you mean now. The Booster panel is sitting too low and overlapping the bottom part of the game board. I’ve shared this with the Studio, and they’re already aware of the issue and working on a fix. Thanks again for helping us with the extra…
    in Layout changed. Comment by QueenB 2:32PM
  • Thank you 🤗
    in Soccer ⚽ league Comment by QueenB 2:18PM
  • Hi @oo1414 Could I ask one more thing to help the team check this? Do you remember when you took the screenshot where the My Stats screen showed that you would play in the UFO League next? If possible, please share the day and approximate time when you took that screenshot. Thank you ☺️
    in Soccer ⚽ league Comment by QueenB 12:20PM
  • I'm back @oo1414 👋 They confirmed that you did finish both the Color Bomb League and the Lollipop League in first place. You were also correctly shown that UFO League would be your next league. After checking further, it looks like there was no activity from your game in Round 3. In Soccer Leagues, players need to take…
    in Soccer ⚽ league Comment by QueenB 11:16AM
  • Hi @vildenia I’ve moved your comment to the Support area so we can help you better here. Could you please tell us a little more about what is happening with level 1775? Do you mean that: You are stuck on level 1775 and cannot pass it, or You already passed level 1775, but the game is not moving you to the next level? If…
    in Stuck on the map at level 1775 Comment by QueenB 10:59AM
  • Ah, good spot Christine. This one completely slipped my mind, so thank you for the reminder 🙏 You’re right, this idea was previously moved into review while the team looked into testing it. I’ll check back with them to see if they can share more context on why it didn’t move forward in the end, and whether it’s something…
    in Allow players to preview the board before buying or watching ads for extra moves Comment by QueenB 10:51AM
  • Hi @oo1414 I’m afraid we don’t have the exact information about how players are selected for this test, and it’s not something we usually share in detail. What I can say is that tests like this are usually shown to a small group of randomly selected players, but I don’t have the specific criteria.
    in Soccer ⚽ league Comment by QueenB 10:41AM
  • @Carol-38 thank you for pointing this out. There are indeed some posts there that fit better in Discussions, and some questions that should be in Support, so I’ve started moving a few things to the correct areas. We're still keeping an eye on Candy Corner and trying to understand how some newer players are ending up there…
    in What would you like to see more of in the Candy Community? Comment by QueenB 10:38AM
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