QueenB

Comments

  • I really hear your frustration and thank you for powering through and still giving us such honest feedback week after week. It’s incredibly helpful, even when things don’t go quite right. I’ve noted down your comments about 19 686 and the boosters, and I’ve shared that with the team. About the Episode Race: it works by…
  • Hh we're definitely getting close 🤗 Let’s just say you might want to keep your eyes peeled 👀 something sweet might be brewing around that big milestone 🍬😉 (we did ask for design input for a reason... 👑).
  • Hi Pummy 🤩 I've been meaning to share this, but it slipped my mind, very sorry about that 😥 Color Bomb Series is a limited tech test for a small group of players (about 5%) where they compete in a series of 5 short races. The goal? Collect Color Bombs and finish in the Top 3 to move to the next track. If they don’t make…
  • 👋 Heads-up, Candy Mods! Some players might be wondering why they no longer see certain events like the Season Pass, Sweet Cinema, or Sales offers this weekend. This is due to a technical test we’re running. That means the usual event cards won’t appear in the Events tab during this time. But no worries, players can still…
  • Thanks for getting back to us and providing your game ID 😃 This ID shows a new account but as @christinewupp mentioned, there is still a chance to get your old account back, but we need more information as to what happend. However, if you want to continue with this new account, I can get Player Support to manually restore…
  • Hi Leanne and thanks for reporting this! I tried seeing if I could reproduce this but I did not run into any issues… are you still having the issue? Have you tried a different browser just to see if the same thing happens?
  • Hi @Techz_3712and @Carol-38 👋 Thanks to both of you for having this conversation openly and respectfully. I know it’s not always easy to bring up topics like this, especially when you’re feeling misunderstood, so I really appreciate the tone you’ve both kept here. Techz, I hear what you’re saying and you’ve done a great…
  • Hi everyone 👋 Thank you all for your updates and patience 🙏 The issue with the new Daily Treat Machine was fixed for most mobile players after the latest update, so if you're still seeing problems on your phone or tablet, please double-check that your game is fully updated. That said, we’re aware that some players using…
  • Hi Aries2020 nad hi everyone 😊 I’ve just come across this thread and I really appreciate all the thoughts you’ve shared so far. Before I pass this along to the team, could I please ask: where did you see the survey invitation? Was it shared in-game, by email, or somewhere else? This helps us make sure the feedback reaches…
  • Heads-up for anyone not seeing the event yet! If you’ve just opened the game and don’t see the Midsummer Meltdown, it might be because you're still in the middle of an episode. The event will appear once you finish your current episode and get ready to start a new one. So don’t worry if it’s not showing up right away. Just…

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