QueenB

Community Manager

Comments

  • Hi @james1982 and welcome to the Community. Sorry to hear something went wrong with your Gold Bars. To understand what happened, can you let us know what happened? When you say your Gold Bars were depleted, do you mean: You bought 10 Gold Bars, but they were not added to your balance? Your previous Gold Bars disappeared…
    in Purchase Comment by QueenB May 14
  • Hi @tesspeter Sorry to hear your League disappeared after you were promoted to Silver. That’s not how it should normally behave. Please try playing one more level and then check again, as the League board can sometimes fail to load properly right after a restart. If it still doesn’t come back, let us know so we can check…
    in My League disappeared Comment by QueenB May 14
  • Hi @stucker12 What is happening? Why aren't you able to buy Gold Bars? Can you tell us more what's happening in your game?
    in Unable to buy gold bars Comment by QueenB May 14
  • Updated Message! Hi everyone, Thanks again for all the reports and screenshots you’ve shared about the Episode Race not starting correctly. I want to update this post because we’re now seeing a few different things being reported, not just one single situation. Some players are seeing: The Episode Race not starting when…
    in Episode race WON'T START - Edited by CM: Reported to the studio! Comment by QueenB May 14
  • Hi everyone 😃 I wanted to jump in here as I can see there are a lot of thoughts and questions about the new “Spinning for a Bonus” feature. Looks like this: This is a new feature that is currently being tested in the game. It appears in the continue playing flow after a level is not completed, where players may see a wheel…
    in Wheel of Fortune is a bad idea Comment by QueenB May 13
  • Hi @Lolarcedo , I hear you. Candy Royale is one of those features that some players enjoy, while others really don’t like being pulled into it, especially when they feel they should have the choice to opt out. I can’t change the feature from here in the Community, and I don’t want to pretend otherwise. But your feedback is…
    in Candy Royal issue Comment by QueenB May 13
  • Hi @FlavE_1983 Let’s try to figure out exactly what happened here. When you say you logged in on another device, do you mean you opened the game on a second device with the same account, or did you accidentally connect to a different account? Please also let us know: Is your normal level progress still correct? Are you…
    in Help ! Comment by QueenB May 13
  • Hi @Mzlangston and welcome to the Community! Oh no, that’s definitely not cool, especially if you’ve been saving those Boosters for tricky levels. Boosters shouldn’t disappear just because you haven’t tapped on them. They are usually saved on the device you play on, so they can sometimes be affected by things like clearing…
    in Boosters Comment by QueenB May 13
  • Hi @oreoKing613 I’m sorry to hear you’re still seeing the same activities in your game. I understand you’ve asked about this before and already received an answer, but I still wanted to jump in and acknowledge how frustrating it must be when nothing has changed after such a long time. In Pet Rescue Saga, not all events and…
    in Trying to get level 7711 to have other activities. Comment by QueenB May 13
  • Hi @leifjohan18 Thanks for letting us know. That definitely sounds frustrating, especially when you were saving those Party Boosters for your Chocolate Box task. Booster rewards should appear in your game after you claim them. If they disappeared while your other boosters stayed, please first try closing the game…
    in Missing booster reward Comment by QueenB May 13
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