QueenMia

Community Manager

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Comments

  • Hey there AngelM, I'm sorry that the rewards were not added. Make sure to always have the latest game version installed as well as clear cache and cookies regularly to avoid that kind of issue. I have added a few bubblific spells to your account now, you'll get them the next time you access the game via your phone. I hope…
    in No prizes for collecting Troll King Crowns Comment by QueenMia November 2018
  • Hey there Bianca, Sorry about that, we're having some issues with the Tricksies Challenge - Our Team are working on it. In the meantime, please make sure the latest updates are installed and clear cache and cookies regularly. That should help prevent this from happening. I have added the rewards to your account now. You'll…
    in Why cant i claim my trickies party rewards? Comment by QueenMia November 2018
  • Hello Laurie, Really sorry you're still having trouble. There are indeed some issues with the connection on Facebook. Would you be able to check if it works on Incognito mode? Meanwhile, we're investigating. We apologize for the inconvenience. Let me know! Mia
    in Game will not get past loading screen. Tried everything also havening trouble loading Blossum Blast Comment by QueenMia November 2018
  • Thank you, Chris! Very happy you got it all :) Happy Thanksgiving to you too from the whole team here!
    in Why cant i claim my trickies party rewards? Comment by QueenMia November 2018
  • Hello Tamy, We're very sorry, there are issues with the event and we are working on it. It's always best to keep updating the app/game with the latest version and clear cache and cookies regularly to avoid that kind of issue. In the meantime, I've added some bubblific treats to your game. You'll see them once you open the…
    in why can't I claim my prize in Tricksie's? Comment by QueenMia November 2018
  • Hey there! We are very sorry for the event, that's the first time we are doing something like this and we have to improve a few things :) But we will make sure that next time, everything runs smoothly. I have added some bubblific treats to your account as a consolation, I hope that helps. Really sorry again but don't…
    in GOLD BARS AND SPELLS Comment by QueenMia November 2018
  • Hi Chris, I've added 2 boosters, some fairy dust and Gold bars to your account and I can see it's been added when you logged in via you android yesterday morning (CET time at least). Maybe you haven't realise but that's been added ;)
    in Why cant i claim my trickies party rewards? Comment by QueenMia November 2018
  • Hey there Chris, How are you? There are some issues with the Tricksies rewards, and we're working into it. In the meantime, I've added some reward on you account as compensation for the event. I hope that helps! Happy popping :) Mia
    in Why cant i claim my trickies party rewards? Comment by QueenMia November 2018
  • Hey There Sazi, It's probably because you're using a different email - You should use the same which is your FB one. But if you want to use another email, then yes, you have to create a new account :) There's always some nice contests going on and all the info you need! For instance, here's the answer to your question…
    in Candy Crush Friends Saga chapters not loading... Comment by QueenMia November 2018
  • Hey Mich, Thanks for posting on the Community :) From what I understand, it seems like your mother's progress has been saved on your email, not hers. Therefore, it goes back to level 1. Have a look at the steps here, they should help you get her progress back and sync to her email. Let me know how that goes! Mia
    in Sync Games on Facebook Problem Comment by QueenMia November 2018
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