Comments
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Have you already tried the Microsoft Troubleshooter App to see if it picks up on anything? https://support.microsoft.com/en-us/instantanswers/69e76f90-d54c-44cf-9851-c2d1542790db/run-the-troubleshooter-for-windows-apps
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What a pain, roadblocks are a nightmare! Have you already tried removing the game from your Facebook and adding it again? It's supposed to work as a soft reset and as your progress is synced to Facebook, when you add the game to your profile again you'll be where you left off. - Click in the top right of Facebook and…
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If you purchased the lives you should see something like "report a problem' or "contact king" in your receipt. You can use that to get in touch with them and see about getting those lives added into your game again.
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Do you get some kind of error message or anything pop up at all? Have you made sure to have the latest update installed from the Play Store?
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There was a similar bug in CCS, nothing you can do to stop it, all troubleshooting made no change, had to wait until they rolled out a fix in the following update.
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Yeah the continuous looping on 2167 has been brought up already, if there are any updates from Moderators they will likely post here: https://care.king.com/en/candy-crush-saga/gate-2167
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Have you already checked how much free available memory you have left on your tablet?
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What do you connect to, Facebook or Kingdom? The only things that sync across devices are progression and gold. Boosters and messages are stored on the device they are received on and don't transfer.
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Keep in mind that some of the special event's don't always get rolled out to everyone every time so could be that you weren't selected. What are you connecting to, Facebook or Kingdom? You have to be connected to one in order to have access to the events so it could be worth troubleshooting your connection if…
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As long as you actively connected your game to either Facebook or Kingdom prior uninstalling, your progress will be saved and synced to it. If you did, when you reconnect to that account in the game again, the progress from the point where it was last synced will come up.
