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Under Investigation: My music stops when I play the game
Some players have reported an issue when they want to listen to music on another app while playing our game. But don’t worry, we’re on it! We’ll do everything we can to fix the issue quickly. We’ll keep you updated in the Candy Crush Saga Community. Thank you for your patience, we hope to have the problem fixed soon.
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Under Investigation: "Not enough order targets available" on level 8024
We’re sorry, but there seems to be an issue with level 8024 at the moment. Some players have reported they receive an error message stating there are "Not enough order targets available" so they cannot pass the level. But don’t worry, we’re on it! We’ll do everything we can to fix the issue quickly, so you can get back to…
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Under Investigation: The frog gets stuck on level 7972
We’re sorry, but there seems to be an issue with level 7972 at the moment, and our friend Samantha the Frog gets stuck under sticky Chocolate and cannot move correctly. Rest assured our studio team is already hard at work on the problem and will do everything they can to unstick the Frog and fix the level. We’ll keep you…
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Update: I cannot connect to the shop in the game
There seems to be an issue with the connection to the shop in the game at the moment- we're really sorry and hard at work on the problem, and we'll will do everything we can to resolve it as quickly as possible. In the meantime, there is a workaround that could help you get back on track: please try restarting your device…
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Where's the option to change my profile picture?
If you have recently accessed your player profile, you might have noticed that you don’t have the option to change your profile picture anymore when you’re connected to your King account. We've made some changes that were necessary to ensure that the content we create for you continues to be of the highest quality, and…
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Why can't I update my game?
If you can't update your game from your store, it is likely that the newer versions of the app are not supported by your Operating System (OS). The minimum OS required are iOS 12 and Android 5, and devices that are non-compatible with those versions are not able to successfully run the game. You'll need to update your…
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I can’t play on/log into Facebook - Social Gaming update
You might have noticed a new pop-up the last time you visited the Facebook site about choosing how you play games. If you accidentally selected "non-social" gaming, you won’t be able to play Candy Crush Saga on Facebook anymore, or connect to your game using Facebook. But no worries, switching back to social gaming is…
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Why can't I play on iOS 11 anymore?
Hi there! Keep reading to find out... - Why you won't be able to play on iOS 11 anymore - How to check which iOS version you have - How to update iOS on your Apple device The game does no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any…
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Learn all about the Color Bomb
The Color Bomb might be the most Special Candy in the game! It will boost your gameplay, and it's great to tackle blockers and collect orders. How can I create one? To create a Color Bomb, just match five Candies in a row or column: Why should I create one? You can combine a Color Bomb with a candy of any color to clear…
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Learn all about the Wrapped Candy!
A Wrapped Candy is a very Special Candy! It will boost your gameplay, and it's great to tackle blockers and collect orders. How can I create one? To create a Wrapped Candy, you'll need to match five Candies in a T or L shape: Why should I create one? You can use the Wrapped Candy on its own to clear to clear a ring of 3 x…