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Under Investigation: I haven't received my rewards for the Daily Win
We’re sorry, but there seems to be an issue with the Daily Win at the moment, and some players have reported that they haven't received their rewards after collecting all stickers. Rest assured our studio team is already hard at work on the problem and will do everything they can to resolve it as quickly as possible. We’ll…
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Gift Card Galore event: I haven't received my gift card yet
If you haven't received your gift card for the Gift Card Galore event, don't worry! You will receive it by June 26. However, there are some steps you can follow to ensure everything is set up correctly and the gift card arrives smoothly to your mailbox: * Check your email address: Ensure that the email linked to your…
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? Candy Cup
The Candy Cup is back and it's bigger and better than ever! Here's everything you need to know to join the fun and grab those sweet rewards. 🎁 What’s Up for Grabs? 5,000,000 Party Boosters are up for grabs! * 10,000 winners will receive 50 Party Boosters each! 🏆 Event Stages and Timings! Qualifier 1 * Duration: 3 days *…
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Under Investigation: Connection error when claiming Top That rewards
We’re sorry, but there seems to be an issue with the new event Top That at the moment. Some players are reporting they have a connection error when they want to claim their rewards. Please remember that these rewards can be claimed only once; if you're playing on multiple devices (on a mobile phone and a tablet, for…
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What is the Season Mastery and how do I get Mastery points?
What is this new feature about? Season Mastery is a new way of rewarding you for completing some season events or features, in other words, collect Mastery Points to open new sweet chests! How do I get Mastery points? To win Mastery points, you'll need to complete season events or features that have a Golden Star with a…
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🛤️ Adventure Path
Adventure Path is the name of a new thrilling event in your game—only for the boldest and most adventurous players! Adventure Path splits the map into two captivating tracks, so you'll find yourself faced with a choice: which track will you follow? What differences will I find in the tracks? Both tracks will feature a…
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How to update your Milestone banner
We’re sorry that your Milestone banner wasn't updated after you passed a milestone in the game for a while- but worry not, this issue has been solved now! To get the shiny Milestone banner you deserve, please follow these few steps: - Close and restart the game - Replay your last milestone level - And just like that, your…
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🎫 Season Pass
The Season Pass offers you sweet rewards when you win a level during a limited amount of time! You can choose between the Free Pass and the Gold Pass, which gives you higher rewards per tier- that's up to you! Please note: When you receive the Gold Pass pop-up, you'll see a page with all the possible rewards for the…
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Why don't I have this special event on my computer when I have it on my mobile?
Currently, many of our exciting extra challenges and live events are predominately on mobile platforms. Implementing events and challenges on the desktop versions of the games takes a different set of specifications and delivery requirements, which rely on some resources outside King over which we have no control. For this…
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I have seen King promotions, which I can complete to win prizes. Is this genuine?
The King brand is very visible in the media and is considered by many as a mark of quality in gaming. Due to this, sometimes you'll see features, events, offers, and promotions that look like King-branded items. Unfortunately, many of these are not genuine, and we do as much as we can to ensure you are not misled. King…