Cannot retrieve my 744 levels

RejeanneBouffard · February 2019

I erase the game , erase the cache , restart the ipad reloaded the game, many many time but still restart at level one. Will like to know step by step how to reinstall correctly to recovery to level 744 were i was. Need help after so many months playing and finish this way is frustrating.
Tanks . Merci

mysticalmysty · February 2019

@RejeanneBouffard did you try to clear all you cache ? It happened to me sometime when I browsed to much.

PummyRaj · February 2019

Hello @RejeanneBouffard,

A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players in all King Games' Sections

I am very sorry to hear that you have lost your progress on your Candy Soda Game. Please feel follow this link to get your progress back https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

** Please let us know how it went. To reply back or to you need further help with regards to this question, click on "Type your Comment" box OR by tagging me with @ and my name (without space), just like how I wrote your name above

Hoping for the Best. Have a nice day/evening

Jelly_Jenny · February 2019

Hi @RejeanneBouffard

Your game is saved through your Facebook account - right now your game is connected to another Kingdom account.

Connect your game to Facebook again to get back on track:

Open the game
Tap on the blue button under "Play" (Disconnect probably to you)
Log out
Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
Turn off the device and wait about 30 seconds
Turn on the device again
Reopen your game
Tap on the blue button under "Play" again
Select the "Register with Facebook" option
Proceed to connect the game to Facebook

I hope this helps!

Diamond Lim · March 2019

Hello! @RejeanneBouffard, @mozart and @Francl27 👋
I forgot to ask you about this contest!

Check it out to ask!

https://community.king.com/en/diamond-diaries-saga/discussion/252278/win-50-gold-bars-with-diamond-diaries/p1

Tell us what's your favourite level and why? It's simple! 😊 (It's still 2 weeks left to join chance to win 50 gold bars!)

Have a SASSY weekend and enjoy your joining this contest! 😊

Diamond Lim · March 2019

Hello again! @RejeanneBouffard, @mozart and @Francl27 👋
You check this race was began! It's 30 gold bars while earn 'Diamond Racer' badge! (Best top scorer only)
Earn race's level will run out 2 weeks! (It ends on 2nd April)
What's your score on level 110? It's simple but you must beat my score if you can! 😊
https://community.king.com/en/diamond-diaries-saga/discussion/253198/community-race-is-here-who-takes-the-first-title-of-diamond-racer
Good luck! 👍

RejeanneBouffard · February 2019

error game freeze was the first at 744 in Diamond diaries have to reinstall FaceBook ad Diamond diaries game now jamed at 740 level help please frustrated

mysticalmysty · February 2019

@RejeanneBouffard did you try to clear all you cache ? It happened to me sometime when I browsed to much.

mozart · February 2019

Same with me..... was in level 742....now back on 740, but jewels are still there...

Jelly_Jenny · February 2019

@RejeanneBouffard
@mozart

Sorry about that - we were having some issues with the level release which is why you were put back in levels. Your progress should have been saved though and the levels are being put back right now.

If you're still having this issue tomorrow, please let me know in this thread.

Thank you

PummyRaj · February 2019