Cannot retrieve my 744 levels
I erase the game , erase the cache , restart the ipad reloaded the game, many many time but still restart at level one. Will like to know step by step how to reinstall correctly to recovery to level 744 were i was. Need help after so many months playing and finish this way is frustrating.
Tanks . Merci
Tanks . Merci
Best Answers
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mysticalmysty
Posts: 30,131 Crushing Legend
@RejeanneBouffard did you try to clear all you cache ? It happened to me sometime when I browsed to much.Wherever a beautiful soul has been there is a trail of beautiful memories 🌸
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PummyRaj
Posts: 13,179 Farm Moderator
Hello @RejeanneBouffard,
A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players in all King Games' Sections
I am very sorry to hear that you have lost your progress on your Candy Soda Game. Please feel follow this link to get your progress back https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back
** Please let us know how it went. To reply back or to you need further help with regards to this question, click on "Type your Comment" box OR by tagging me with @ and my name (without space), just like how I wrote your name above
Hoping for the Best. Have a nice day/evening

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Jelly_Jenny
Posts: 1,899 Community Manager
Hi @RejeanneBouffard
Your game is saved through your Facebook account - right now your game is connected to another Kingdom account.
Connect your game to Facebook again to get back on track:- Open the game
- Tap on the blue button under "Play" (Disconnect probably to you)
- Log out
- Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
- Turn off the device and wait about 30 seconds
- Turn on the device again
- Reopen your game
- Tap on the blue button under "Play" again
- Select the "Register with Facebook" option
- Proceed to connect the game to Facebook
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Diamond Lim
Posts: 38,949 Diamond Diaries Moderator
Hello! @RejeanneBouffard, @mozart and @Francl27 👋
I forgot to ask you about this contest!Check it out to ask!Tell us what's your favourite level and why? It's simple! 😊 (It's still 2 weeks left to join chance to win 50 gold bars!)Have a SASSY weekend and enjoy your joining this contest! 😊 -
Diamond Lim
Posts: 38,949 Diamond Diaries Moderator
Hello again! @RejeanneBouffard, @mozart and @Francl27 👋
You check this race was began! It's 30 gold bars while earn 'Diamond Racer' badge! (Best top scorer only)
Earn race's level will run out 2 weeks! (It ends on 2nd April)
What's your score on level 110? It's simple but you must beat my score if you can! 😊
https://community.king.com/en/diamond-diaries-saga/discussion/253198/community-race-is-here-who-takes-the-first-title-of-diamond-racer
Good luck! 👍



Answers
- Report
0 · Helpful Woah! Sweet Love HahaWherever a beautiful soul has been there is a trail of beautiful memories 🌸
- Report
5 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha@mozart
Sorry about that - we were having some issues with the level release which is why you were put back in levels. Your progress should have been saved though and the levels are being put back right now.
If you're still having this issue tomorrow, please let me know in this thread.
Thank you
New to Candy Crush Saga or Community? Check out Beginner's Corner here!
New competition in Candy Crush Saga! Check it out here!
New Superstar competition in Blossom Blast Saga here!
- Report
0 · Helpful Woah! Sweet Love HahaA Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players in all King Games' Sections
I am very sorry to hear that you have lost your progress on your Candy Soda Game. Please feel follow this link to get your progress back https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back
** Please let us know how it went. To reply back or to you need further help with regards to this question, click on "Type your Comment" box OR by tagging me with @ and my name (without space), just like how I wrote your name above
Hoping for the Best. Have a nice day/evening
- Report
5 · Helpful Woah! Sweet Love HahaYour game is saved through your Facebook account - right now your game is connected to another Kingdom account.
Connect your game to Facebook again to get back on track:
- Open the game
- Tap on the blue button under "Play" (Disconnect probably to you)
- Log out
- Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
- Turn off the device and wait about 30 seconds
- Turn on the device again
- Reopen your game
- Tap on the blue button under "Play" again
- Select the "Register with Facebook" option
- Proceed to connect the game to Facebook
I hope this helps!New to Candy Crush Saga or Community? Check out Beginner's Corner here!
New competition in Candy Crush Saga! Check it out here!
New Superstar competition in Blossom Blast Saga here!
- Report
5 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaI forgot to ask you about this contest!
👑🌟 Are you newbie? Learn more here! Want Gold Bars? Join here! Subscribe here on Tagging List of King's Games & Community Hub! (COTR ➡️ 25th March 2021) Help to vote amazing idea's lists here! 🌟👑
- Report
6 · Helpful Woah! 1Sweet Love HahaYou check this race was began! It's 30 gold bars while earn 'Diamond Racer' badge! (Best top scorer only)
Earn race's level will run out 2 weeks! (It ends on 2nd April)
What's your score on level 110? It's simple but you must beat my score if you can! 😊
https://community.king.com/en/diamond-diaries-saga/discussion/253198/community-race-is-here-who-takes-the-first-title-of-diamond-racer
Good luck! 👍
👑🌟 Are you newbie? Learn more here! Want Gold Bars? Join here! Subscribe here on Tagging List of King's Games & Community Hub! (COTR ➡️ 25th March 2021) Help to vote amazing idea's lists here! 🌟👑
- Report
6 · Helpful Woah! 1Sweet Love Haha