Can't progress past level 740 (Android)

AKelly

Boarding gate is staying locked upon completion of level 740. I've tried clearing the cache, and my app is up to date. Any advice/help would be greatly appreciated, thank you in advance.

Diamond Lim

Hello! @AKelly
Welcome to King Community! 
I update this game on yesterday, actually there are 755 levels but now 740 levels only! 
Wow! @Lucas_Yan_Maia
You have 770 levels but I have 755 levels only! 
Don't worry, I will ask @Jelly_Jenny! 😊
And you check it out for contest on my signature below! 👇
Enjoy your joining this contest! 😉

Jelly_Jenny

Thanks @Lim and @Lucas_Yan_Maia for flagging and a warm welcome to Community @AKelly

Diamond Diaries is currently pre-releasing new levels a tiny bit earlier for a portion of the players. They usually do these in order to test out how levels are performing and make possible fixes and tweaks before releasing to the rest of the players. 

So in short, level 740 is currently the last level for most players. But more levels are coming really soon so keep an eye on your game updates

Keep an eye on Community as well as we tend to have a little sneak peek of the whole episode when it's released. 

@Lim if you have been moved back to level 740 don't worry, your game is still saved at level 755. You'll be moved to the correct spot once the levels are released to rest of the player group. 

I hope this helps to clear things up  

Keep it Sassy! 

Diamond Lim

Thanks for your information! @Jelly_Jenny 😊 

Diamond Lim

Hello! @Francl27 👋
Welcome to King Community! 
Yes! You should update this game! This still version is 1.11.0.0! Then new levels are released! 
If you don't update this game, new levels are NO released ever! 
Don't worry! You complete level 740 then you can next playing level 741!
Have a SASSY weekend! 😊

Diamond Lim

Hello! @Francl27
I forgot to ask you about this contest! 
Check it out to ask! 
https://community.king.com/en/diamond-diaries-saga/discussion/252278/win-50-gold-bars-with-diamond-diaries/p1
Tell us what's your favourite level and why? It's simple! 😊 (It's still 2 weeks left to join chance to win 50 gold bars!) 
Have a SASSY weekend and enjoy your joining this contest! 😊

Lucas_Yan_Maia

hi @AKelly
Currently, diamond diaries have 770 level.
have you updated your game yet?🤨
today, D.D.S. received a new update to correct errors and improve the game, for you to update just go in the play store and you update 😉
if you want I can call my friend @Jelly_Jenny, she knows how to solve this too😁
HAVE A SASSY💎🌎😁
LY-💎DIAMOND'S HUNTER💎

AKelly

Updated to the latest version of the app earlier, still seems to be stuck...
  If you're friend has a fix that would be great, thank you so much!

Diamond Lim

Hello! @AKelly
Welcome to King Community! 
I update this game on yesterday, actually there are 755 levels but now 740 levels only! 
Wow! @Lucas_Yan_Maia
You have 770 levels but I have 755 levels only! 
Don't worry, I will ask @Jelly_Jenny! 😊
And you check it out for contest on my signature below! 👇
Enjoy your joining this contest! 😉

Jelly_Jenny

Thanks @Lim and @Lucas_Yan_Maia for flagging and a warm welcome to Community @AKelly

Diamond Diaries is currently pre-releasing new levels a tiny bit earlier for a portion of the players. They usually do these in order to test out how levels are performing and make possible fixes and tweaks before releasing to the rest of the players. 

So in short, level 740 is currently the last level for most players. But more levels are coming really soon so keep an eye on your game updates

Keep an eye on Community as well as we tend to have a little sneak peek of the whole episode when it's released. 

@Lim if you have been moved back to level 740 don't worry, your game is still saved at level 755. You'll be moved to the correct spot once the levels are released to rest of the player group. 

I hope this helps to clear things up  

Keep it Sassy! 

Diamond Lim

Thanks for your information! @Jelly_Jenny 😊 

Francl27

I FINALLY beat level 740 last night, progressed to 741... and this morning I'm stuck on level 740 again. It shows as completed, but I can't move forward. I reinstalled the game, same thing. It is up to date. I sent a ticket in game and got a canned answer as reply, so here I am. I'm on Android as well.

Very frustrated!

Diamond Lim

Hello! @Francl27 👋
Welcome to King Community! 
Yes! You should update this game! This still version is 1.11.0.0! Then new levels are released! 
If you don't update this game, new levels are NO released ever! 
Don't worry! You complete level 740 then you can next playing level 741!
Have a SASSY weekend! 😊

Francl27

I DID update the game. I even reinstalled it. Still stuck at 740.

Again, I got to level 741 last night and played it a few times... and this morning I'm back to 740.

Jelly_Jenny

Hi  @Francl27 ! Community Mod here

Your game is saved at level 742 - you're not seeing that far in the game? Could you do me a favor and take a screenshot of the game map and also check what is the game version number so I can take a look. 

For instructions how to take a screenshot, please visit:

www.take-a-screenshot.org

Thanks!

Francl27

When I go to Facebook on my computer it loads level 742 just fine. Now on Android I'm stuck here.

Jelly_Jenny

Francl27 said:

When I go to Facebook on my computer it loads level 742 just fine. Now on Android I'm stuck here.

Thanks! Could you double check the app version number as well:
Go to Settings > application settings > manage application > tap on the app and you will see the version of the app

Francl27

1.11.0.0

Jelly_Jenny

Thanks again @Francl27   

I want to let you know that the game team is working on this issue, so I'm sure you're back on track very soon. Just keep checking your game from time to time: close and reopen the game app in order to see the improvements made in the game. 

Many thanks for reporting and thanks for your patience

Francl27

It seems to have resolved itself. Unfortunately... I lost all my boosts. Very disappointing.

Jelly_Jenny

That's a shame.. as boosters are saved locally in your device, they tend to disappear if you reinstall the game app. I have added some goodies to your game to make up for your trouble.