Diamond Diaries lost levels problem

Sue_RuscombeP · March 2019

Overnight, my level has been reset, gold bars and boosters are missing

Jelly_Jenny · March 2019

Hi @Sue_RuscombeP and welcome to our cozy Community

I'm sure your levels are saved - try reconnecting the game to your Facebook account. Gold bars are saved through the account as well, so once you're connected, they will be retrieved as well.

If you're having issues with reconnecting to Facebook or retrieving the levels, give these steps a try:

- Disconnect the game from Facebook if the game is connected

- Now, delete the Facebook App from your phone.

- Next, we need to go to Settings, then App Management, now choose the app and Clear Cache.

- Finally, open the game select Connect, this should open a Google Chrome window for you to sign in to Facebook.

- Reinstall the Facebook app if you like

I hope this helps!

Diamond Lim · March 2019

Thanks for your feedback to @Sue_RuscombeP! @Jelly_Jenny 😊
Hello! @Sue_RuscombeP 👋
I forgot to ask you about this contest!

Check it out to ask!

https://community.king.com/en/diamond-diaries-saga/discussion/252278/win-50-gold-bars-with-diamond-diaries/p1

Tell us what's your favourite level and why? It's simple! 😊 (It's still 2 weeks left to join chance to win 50 gold bars!)

Have a SASSY weekend and enjoy your joining this contest! 😊

Diamond Lim · March 2019

Hello again! @Sue_RuscombeP 👋
You check this race was began! It's 30 gold bars while earn 'Diamond Racer' badge! (Best top scorer only)
Earn race's level will run out 2 weeks! (It ends on 2nd April)
What's your score on level 110? It's simple but you must beat my score if you can! 😊
https://community.king.com/en/diamond-diaries-saga/discussion/253198/community-race-is-here-who-takes-the-first-title-of-diamond-racer
Good luck! 👍

Jelly_Jenny · March 2019