Game will not load on laptop windows 10

pancho1pancho1 Posts: 4
Have no problem loading other King Games but Diamond Diaries goes through opening and then just sticks on a page that says "Loading" between two gold bars. Have tried Chrome and Firefox and cleared cache

Answers

  • Jelly JennyJelly Jenny Posts: 1,756 Community Moderator
    Hi @pancho1 and welcome to Community :waving:

    Could you double check if you can load the game with incognito / private window? You can open such a window by right clicking on the browser icon on your desktop or from the browser settings which you can find from the right top corner of your browser. 


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  • pancho1pancho1 Posts: 4
    Thanks for trying but having tried incognito in Chrome and private in Firefox the problem still remains
  • Jelly JennyJelly Jenny Posts: 1,756 Community Moderator
    Thanks for checking though! If you're still having trouble could you add a screenshot of the game trying to load, please? 

    Try adding the whole screen into the picture. 

    For instructions how to take a screenshot, please visit:
    www.take-a-screenshot.org


    Can you solve the Community mystery? Check out the contest here and win amazing prizes!
    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
  • pancho1pancho1 Posts: 4
    This is where it freezes.


  • pancho1pancho1 Posts: 4
    It has just loaded. Thanks again for your help
  • Jelly JennyJelly Jenny Posts: 1,756 Community Moderator
    Okay that's fantastic!  :) 

    We have a contest running that will give you chance to win Gold so be sure to check it out here! 

    Can you solve the Community mystery? Check out the contest here and win amazing prizes!
    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
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