Hello @vanessa02380 Hearty Welcome to the Diamond Diaries section of our friendly King Community
I am sorry to hear about the issue in your game!! Can you please give below details -- 1) Are you playing on a PC or a mobile device? 2) Are you logged into the game through Facebook OR Kingdom account? 3) What is happening when you try to open the level # 199? Is it going to the your device home screen OR game home screen? Or simply getting a Black screen? 4) Also please give your game user ID number... this link will help you find it https://community.king.com/en/diamond-diaries-saga/discussion/247505/what-is-my-user-id-and-where-can-i-find-it#latest
** Please tap on "Type your Comment" box located below to write back.
Talk to you soon! Have a great rest of the day/evening!
Hello @olgab Hearty Welcome to the Diamond Diaries section of our friendly King Community
I am sorry to hear about the issue in your game!! I have just seen another complaint about same level!!!
Can you please give below details, so that I can escalate this issue to the Community In-charge team.... 1) Are you playing on a PC or a mobile device? 2) Are you logged into the game through Facebook OR Kingdom account? 3) What is happening when you try to open the level # 199? Is it going to the your device home screen OR game home screen? Or simply getting a Black screen? 4) Also please give your game user ID number... this link will help you find it https://community.king.com/en/diamond-diaries-saga/discussion/247505/what-is-my-user-id-and-where-can-i-find-it#latest
** Please tap on "Type your Comment" box located below to write back.
Talk to you soon! Have a great rest of the day/evening!
As @PummyRaj pointed, you both got the same experience with level 199 and so that is why I merged both comments.
Good news! This issue has been already solved during the early afternoon. You just have to clear the cache of your browser and you should be good to go.
However, if you still experience the same issue or if you lost your progress, let me know
Hope to see you around in our community!
Also, if you want, you can have a look at our Community Home Page here and participate in any of our competitions
Answers
- Report
0 · Helpful Woah! Sweet Love HahaI am sorry to hear about the issue in your game!! Can you please give below details --
1) Are you playing on a PC or a mobile device?
2) Are you logged into the game through Facebook OR Kingdom account?
3) What is happening when you try to open the level # 199? Is it going to the your device home screen OR game home screen? Or simply getting a Black screen?
4) Also please give your game user ID number... this link will help you find it https://community.king.com/en/diamond-diaries-saga/discussion/247505/what-is-my-user-id-and-where-can-i-find-it#latest
** Please tap on "Type your Comment" box located below to write back.
Talk to you soon! Have a great rest of the day/evening!
- Report
1 · 1Helpful Woah! Sweet Love HahaI am sorry to hear about the issue in your game!! I have just seen another complaint about same level!!!
Can you please give below details, so that I can escalate this issue to the Community In-charge team....
1) Are you playing on a PC or a mobile device?
2) Are you logged into the game through Facebook OR Kingdom account?
3) What is happening when you try to open the level # 199? Is it going to the your device home screen OR game home screen? Or simply getting a Black screen?
4) Also please give your game user ID number... this link will help you find it https://community.king.com/en/diamond-diaries-saga/discussion/247505/what-is-my-user-id-and-where-can-i-find-it#latest
** Please tap on "Type your Comment" box located below to write back.
Talk to you soon! Have a great rest of the day/evening!
- Report
1 · 1Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love HahaWelcome to our Community
As @PummyRaj pointed, you both got the same experience with level 199 and so that is why I merged both comments.
Good news! This issue has been already solved during the early afternoon.
You just have to clear the cache of your browser and you should be good to go.
However, if you still experience the same issue or if you lost your progress, let me know
Hope to see you around in our community!
Also, if you want, you can have a look at our Community Home Page here and participate in any of our competitions
Have a Brilliant afternoon!
🏆Win Gold Bars in 1st Winter Games Competition HERE 🏆
🔥 Check our HOT topics HERE! 🔥
Want to PLAY?
🍭 Play Candy Crush Saga 🥤 Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga 🍮Play Candy Crush Jelly Saga 🥕Play Farm Heroes Saga
- Report
2 · 1Helpful Woah! 1Sweet Love Haha