Is there a fault

hidihi

Hi, mid play, I've become unable to load the game, tried updating latest app, restarting phone, nothing works, is there a glitch at the moment, on level 5700or there about s, thanks Heidi

Diamond_Lim

Hello there and Welcome to Sweet King Community! @hidihi 👋😄

Oh dear! We are so sorry to hear about you still cannot playing any levels in this game right now due to still crashing / freezing issue problem! 😔

Don't worry! Let's try following another steps to solve and fix this crashing / freezing issue problem that we hope this crashing / freezing issue problem will be resolved and fixed as soon as possible! ⬇️😊

1. Restart the Game : Sometimes, a quick restart can fix these issues and problems.
2. Check Your Connection : Make sure you have a stable internet connection.
3. Update the Game : Make sure your game is updated to the latest version, as updates often fix these issues and problems.
4. Log Out and Back In : Try logging out of your account and then logging back in. This might refresh your game and fix these issues and problems.

If this crashing / freezing problem still remains and receive further assistance, please reach out to the Player Support Team via game app or via Contact Us. You make sure also include these screenshots.

Here's a guide if needed :

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Let us know if this helps! 👍😊

Need further assistance? Feel free to tag me again! 😉

Also thank you for continuing to play Diamond Diaries Saga with us together! 💎🤗

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Have a wonderful and sassy day! 💎😄