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Diamond Diaries 509 bug

Julie_Julie_2
Julie_Julie_2 Posts: 3

Level 1
edited November 2018 in Support

The game stick at the bottom even after clearing all the bottles. I have captured the screens. But now sure how to upload them with my question...

«1

Answers

  • QueenMia
    QueenMia Posts: 12,978

    Hello Julie,

    A screenshot would be very helpful indeed!! Here's a guide on how to add it to your post: https://care.king.com/en/alphabetty-saga/superstar-information-post-how-do-i-upload-a-print-screen-on-king-care 

    Let me know if you need any help with it. Looking forward to seeing it! 

    Thanks and until then, have a SASSY time!

    Mia

  • QueenMia
    QueenMia Posts: 12,978

    Thanks a lot for the screenshot, Julie! 

    Have you been able to pass the level in the end or? Make sure you have the latest game version and clear cache and cookies and restart the game, that should help (make sure to do it every now and then to avoid that kind of issue).

    If that does not solve the problem, please let me know what kind of device you're playing on and I'll check that with the Studio. 

    Mia :)

  • Julie_Julie_2
    Julie_Julie_2 Posts: 3

    Level 1

    Hello Mia, I haven’t passed this level yet. The issue is intermitten and does not happen all the time. I’m playing with the latest Diamond Diaries iOS version and my iOS is 11.4.1.

    Thanks! 

  • QueenMia
    QueenMia Posts: 12,978

    Hello Julie, thanks a lot for the extra info - I've tried to play the level and I could not replicate the issue - I'll check with the Studio for you. 

    Would you be able to give me your Game Id for this? To find it:

    - Open the game App.

    - Tap on the left bottom corner and click on the orange icon.

    - DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.

    This link will help you find it if needed: https://goo.gl/Me1FQy 

    Thanks!

    Mia

  • Julie_Julie_2
    Julie_Julie_2 Posts: 3

    Level 1

    My user ID is 9727735539. And FYI, I’ve already passed the level.  Thanks!

  • QueenMia
    QueenMia Posts: 12,978

    Oh, I'm happy to hear you passed it! Well done :) I'll let our Studio know about it though. 

    Thanks so much, Julie and let me know if I can help you with anything else! 

    Mia

  • Raynbow
    Raynbow Posts: 1

    Level 1

    Hi, I have the same issue. Very frustrating as it just chews up lives

  • sarvowinner
    sarvowinner Posts: 1

    Level 1
    I have the same problem.  Someone has videoed the bug on YouTube.  Identical to my issue.  https://www.youtube.com/watch?v=0rZ2cztUTAU
    Thanks
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    @Raynbow
    @sarvowinner

    Have you guys made sure that you have the latest game app version? I wasn't able to reproduce issues with the bottles now. 

    https://www.youtube.com/watch?v=fz14wv4PXVg&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK

    Jelly Jenny 
  • wennutjuh
    wennutjuh Posts: 3

    Level 1
    Julie_Julie_2 said:

    The game stick at the bottom even after clearing all the bottles. I have captured the screens. But now sure how to upload them with my question...


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