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    Diamond Diaries 509 bug

    Posts: 3

    Level 1
    edited November 2018 in Support

    The game stick at the bottom even after clearing all the bottles. I have captured the screens. But now sure how to upload them with my question...

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    Answers

    • Posts: 12,969

      Hello Julie,

      A screenshot would be very helpful indeed!! Here's a guide on how to add it to your post: https://care.king.com/en/alphabetty-saga/superstar-information-post-how-do-i-upload-a-print-screen-on-king-care 

      Let me know if you need any help with it. Looking forward to seeing it! 

      Thanks and until then, have a SASSY time!

      Mia

    • Posts: 12,969

      Thanks a lot for the screenshot, Julie! 

      Have you been able to pass the level in the end or? Make sure you have the latest game version and clear cache and cookies and restart the game, that should help (make sure to do it every now and then to avoid that kind of issue).

      If that does not solve the problem, please let me know what kind of device you're playing on and I'll check that with the Studio. 

      Mia :)

    • Posts: 3

      Level 1

      Hello Mia, I haven’t passed this level yet. The issue is intermitten and does not happen all the time. I’m playing with the latest Diamond Diaries iOS version and my iOS is 11.4.1.

      Thanks! 

    • Posts: 12,969

      Hello Julie, thanks a lot for the extra info - I've tried to play the level and I could not replicate the issue - I'll check with the Studio for you. 

      Would you be able to give me your Game Id for this? To find it:

      - Open the game App.

      - Tap on the left bottom corner and click on the orange icon.

      - DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.

      This link will help you find it if needed: https://goo.gl/Me1FQy 

      Thanks!

      Mia

    • Posts: 3

      Level 1

      My user ID is 9727735539. And FYI, I’ve already passed the level.  Thanks!

    • Posts: 12,969

      Oh, I'm happy to hear you passed it! Well done :) I'll let our Studio know about it though. 

      Thanks so much, Julie and let me know if I can help you with anything else! 

      Mia

    • Posts: 1

      Level 1

      Hi, I have the same issue. Very frustrating as it just chews up lives

    • Posts: 1

      Level 1
      I have the same problem.  Someone has videoed the bug on YouTube.  Identical to my issue.  https://www.youtube.com/watch?v=0rZ2cztUTAU
      Thanks
    • Posts: 1,884
      @Raynbow
      @sarvowinner

      Have you guys made sure that you have the latest game app version? I wasn't able to reproduce issues with the bottles now. 

      https://www.youtube.com/watch?v=fz14wv4PXVg&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK

      Jelly Jenny 
    • Posts: 3

      Level 1
      Julie_Julie_2 said:

      The game stick at the bottom even after clearing all the bottles. I have captured the screens. But now sure how to upload them with my question...


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