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Game wont progress
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Answers
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Hello Hannah,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
For that, I'd need your game ID - To find it:
- Open the game App.
- Tap on the left bottom corner and click on the orange icon.
- DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.
This link will help you find it if needed: https://goo.gl/Me1FQy
Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away
Well done on getting there! Have you seen we have a new game and new Community by the way?
Mia
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Hello Ohstop1,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 406. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away
Well done on getting there! Have you seen we have a new game and new Community by the way?
Mia
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Game id instructions don’t workHello Hannah,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
For that, I'd need your game ID - To find it:
- Open the game App.
- Tap on the left bottom corner and click on the orange icon.
- DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.
This link will help you find it if needed: https://goo.gl/Me1FQy
Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away
Well done on getting there! Have you seen we have a new game and new Community by the way?
Mia
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Yes, 318, my bad! I've reset your progress now so that should be fine now. Close the game and restart it and that should do the trick.
There were a few other players experiencing the same, so the Studio is looking into it as well to make sure it does not happen again. Keep clearing cache and cookies regularly and update the game whenever possible to avoid bugs as well.
Let me know if anything, I'd be happy to assist
Mia
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I cannot find game id as there is no king logoHello Hannah,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
For that, I'd need your game ID - To find it:
- Open the game App.
- Tap on the left bottom corner and click on the orange icon.
- DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.
This link will help you find it if needed: https://goo.gl/Me1FQy
Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away
Well done on getting there! Have you seen we have a new game and new Community by the way?
Mia
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Oops found it. Game id 1444504612Hello Hannah,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
For that, I'd need your game ID - To find it:
- Open the game App.
- Tap on the left bottom corner and click on the orange icon.
- DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.
This link will help you find it if needed: https://goo.gl/Me1FQy
Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away
Well done on getting there! Have you seen we have a new game and new Community by the way?
Mia
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I have completed Level 454, but when I select Level 455, it opens 454 again. It will not let me open Level 455 even after completing Level 454. It is stuck on Level 454. I am also no longer seeing the diamond counter. I have not seen the diamond counter since approx level 450. How can these issues be resolved?
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I have completed Level 454, but when I select Level 455, it opens 454 again. It will not let me open Level 455 even after completing Level 454. It is stuck on Level 454. I am also no longer seeing the diamond counter. I have not seen the diamond counter since approx level 450. How can these issues be resolved?
This discussion has been closed.
