Game wont progress

Hey Monique,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 406. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

If it means I can keep playing and won't be stuck in an eternal loop that would be great. It does currently show on the map that I am on level 345 just won't let me play it

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

All comments

Ohstop1

Thank you Elsa! I’ve posted there.

Creative_Elsa

Hi Ohstop1, please post your message on this link as Queen Mia checks that message daily for new messages: https://care.king.com/en/diamond-diaries-saga/are-you-having-issue-with-the-diamond-counter-in-diamond-diaries

Creative_Elsa

Hi Hannah, please post your message on this link as Queen Mia checks that message daily for new messages: https://care.king.com/en/diamond-diaries-saga/are-you-having-issue-with-the-diamond-counter-in-diamond-diaries

Hannah_Willson

I have completed twice but the game won’t advance to 312.

Ok, I passed you to 346 and reset your game. That should work fine now, but please, make sure you have the latest version of the App/browser as well as clear cache and cookies regularly to avoid that kind of issue.
Let me know how that goes. I've also let the Team know in case, so they can check if there's an issue or not on our side.
In the meantime, have you seen we have a new game and a new community? It's sweeter than ever
Mia

This is happening all over again with level 348 taking me back to 347. Your game is busted.

Oreomcfluffie_

Hi, I am having the exact same issue. Please advise. Thanks!

Hello I have no problem loosing old scores so please forward me to level 299 because I like the game. I also like your new one!! Thanks in advance and I will be waiting for News!!!

Ohstop1

I’ve completed level 317 multiple times and yet my game will not progress to the next level. I ensured I waited until it showed complete and it still won’t move forward. What can I do?

Thank you Queen Mia

I agree that you bring me to 450 and I lose points. And I will do with cache and cookies and the newest version of the app

Thank you for quick help

Hey there,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 345. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
Mia

Yes please

Ok, I passed you to 346 and reset your game. That should work fine now, but please, make sure you have the latest version of the App/browser as well as clear cache and cookies regularly to avoid that kind of issue.

Let me know how that goes. I've also let the Team know in case, so they can check if there's an issue or not on our side.

In the meantime, have you seen we have a new game and a new community? It's sweeter than ever

Mia

If it means I can keep playing and won't be stuck in an eternal loop that would be great. It does currently show on the map that I am on level 345 just won't let me play it

Hey there!

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 299. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Hey Kony,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 450. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

Hey there,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 345. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Mia

Περιγράψτε την ερώτηση λεπτομερώς εδώ (τουλάχιστον 40 χαρακτήρες παρακαλώ)

Diamond Diaries. I finished Level 449 with 3 stars already. But I cannot get the next level 450.

Come back every time to the same old level

Need help

issue where I cannot get past level 345, when I click on it it loads 344 and if I pass level 344 and go on to 345 even if I pass It it moves me back to 344 !

And that's done! All you need to do is close the game and reload it Let me know how that goes!

Welcome! 👋

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Accepted answers

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

If it means I can keep playing and won't be stuck in an eternal loop that would be great. It does currently show on the map that I am on level 345 just won't let me play it

Hey Monique,

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

All comments

Laura_Grosvenor

Hi Deborah. Can you please try clearing the cache on your game for me to see if that helps? Let me know so I can pass it on for you if that doesn't work. Thanks!

Deborah_De_Neef

Hi Deborah. Can you please try clearing the cache on your game for me to see if that helps? Let me know so I can pass it on for you if that doesn't work. Thanks!

No that didn’t work i even tried reinstalling it twice

Sandra_Magill

In Diamond Diaries I have completed level 331 6 times with at least 1 star each time but my game won't advance to the next level. I have tried on both of my devices. I also tried deleting the app and re-downloading. How do I get it to advance? I have also noticed that sometimes when I click on it to re-play it will bring up a previous level that I have already completed.

Hey Sandra,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 332. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Mia

Sandra_Magill

They would be great Mia! Thanks.

And that's done! All you need to do is close the game and reload it Let me know how that goes!

issue where I cannot get past level 345, when I click on it it loads 344 and if I pass level 344 and go on to 345 even if I pass It it moves me back to 344 !

Diamond Diaries. I finished Level 449 with 3 stars already. But I cannot get the next level 450.

Come back every time to the same old level

Need help

Περιγράψτε την ερώτηση λεπτομερώς εδώ (τουλάχιστον 40 χαρακτήρες παρακαλώ)

Hey there,

Mia

Hey Kony,

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Hey there!

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

If it means I can keep playing and won't be stuck in an eternal loop that would be great. It does currently show on the map that I am on level 345 just won't let me play it

Let me know how that goes. I've also let the Team know in case, so they can check if there's an issue or not on our side.

In the meantime, have you seen we have a new game and a new community? It's sweeter than ever

Mia

Hey there,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 345. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
Mia

Yes please

Thank you Queen Mia

I agree that you bring me to 450 and I lose points. And I will do with cache and cookies and the newest version of the app

Thank you for quick help

Ohstop1

I’ve completed level 317 multiple times and yet my game will not progress to the next level. I ensured I waited until it showed complete and it still won’t move forward. What can I do?