Game wont progress

Hey Monique,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 406. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

If it means I can keep playing and won't be stuck in an eternal loop that would be great. It does currently show on the map that I am on level 345 just won't let me play it

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

All comments

Thank you Elsa! I’ve posted there.

Hi Ohstop1, please post your message on this link as Queen Mia checks that message daily for new messages: https://care.king.com/en/diamond-diaries-saga/are-you-having-issue-with-the-diamond-counter-in-diamond-diaries

Hi Hannah, please post your message on this link as Queen Mia checks that message daily for new messages: https://care.king.com/en/diamond-diaries-saga/are-you-having-issue-with-the-diamond-counter-in-diamond-diaries

I have completed twice but the game won’t advance to 312.

Ok, I passed you to 346 and reset your game. That should work fine now, but please, make sure you have the latest version of the App/browser as well as clear cache and cookies regularly to avoid that kind of issue.
Let me know how that goes. I've also let the Team know in case, so they can check if there's an issue or not on our side.
In the meantime, have you seen we have a new game and a new community? It's sweeter than ever
Mia

This is happening all over again with level 348 taking me back to 347. Your game is busted.

Oreomcfluffie_

Hi, I am having the exact same issue. Please advise. Thanks!

Μαιρη_Πατινιωτη

Hello I have no problem loosing old scores so please forward me to level 299 because I like the game. I also like your new one!! Thanks in advance and I will be waiting for News!!!

I’ve completed level 317 multiple times and yet my game will not progress to the next level. I ensured I waited until it showed complete and it still won’t move forward. What can I do?

Kony_Eggenberger

Thank you Queen Mia

I agree that you bring me to 450 and I lose points. And I will do with cache and cookies and the newest version of the app

Thank you for quick help

Hey there,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 345. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
Mia

Yes please

Ok, I passed you to 346 and reset your game. That should work fine now, but please, make sure you have the latest version of the App/browser as well as clear cache and cookies regularly to avoid that kind of issue.

Let me know how that goes. I've also let the Team know in case, so they can check if there's an issue or not on our side.

In the meantime, have you seen we have a new game and a new community? It's sweeter than ever

Mia

If it means I can keep playing and won't be stuck in an eternal loop that would be great. It does currently show on the map that I am on level 345 just won't let me play it

Hey there!

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 299. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Hey Kony,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 450. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

Hey there,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 345. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

Mia

Μαιρη_Πατινιωτη

Περιγράψτε την ερώτηση λεπτομερώς εδώ (τουλάχιστον 40 χαρακτήρες παρακαλώ)

Kony_Eggenberger

Diamond Diaries. I finished Level 449 with 3 stars already. But I cannot get the next level 450.

Come back every time to the same old level

Need help

issue where I cannot get past level 345, when I click on it it loads 344 and if I pass level 344 and go on to 345 even if I pass It it moves me back to 344 !

And that's done! All you need to do is close the game and reload it Let me know how that goes!

Welcome! 👋

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Accepted answers

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

If it means I can keep playing and won't be stuck in an eternal loop that would be great. It does currently show on the map that I am on level 345 just won't let me play it

Hey Monique,

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

All comments

Ok, I passed you to 346 and reset your game. That should work fine now, but please, make sure you have the latest version of the App/browser as well as clear cache and cookies regularly to avoid that kind of issue.
Let me know how that goes. I've also let the Team know in case, so they can check if there's an issue or not on our side.
In the meantime, have you seen we have a new game and a new community? It's sweeter than ever
Mia

This is happening all over again with level 348 taking me back to 347. Your game is busted.

I have completed twice but the game won’t advance to 312.

Thank you Elsa! I’ve posted there.

Monique_2_2

I've playd level 405 on tablet and phone . Both wil not go to level 406

CatGilhooley I've reset the progress again, so you should be able to advance to 349.

@Oreomcfluffie, If you're ok with losing your previous personal scores, I can reset your game too. Let me know what level you are having issues with.

We've got a few reports from players experiencing the same issue. I've escalated this to the Studio for further investigation on the issue. Sorry about it, I understand it's not convenient but hopefully we can get that sorted out soon. Thanks for letting us know!

Mia

Hello,

I can see that you managed to pass the level over the weekend but let me know if I can assist with anything!

Mia

You're welcome Let me know if it should happen again. Our Team is looking into it as a few other players have reported the same!

Hey Monique,

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

Hello Hannah,

I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy

For that, I'd need your game ID - To find it:

- Open the game App.

- Tap on the left bottom corner and click on the orange icon.

- DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.

This link will help you find it if needed: https://goo.gl/Me1FQy

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

Hello Ohstop1,

Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away

Well done on getting there! Have you seen we have a new game and new Community by the way?

Mia

Hello Hannah,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
For that, I'd need your game ID - To find it:
- Open the game App.
- Tap on the left bottom corner and click on the orange icon.
- DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.
This link will help you find it if needed: https://goo.gl/Me1FQy
Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away
Well done on getting there! Have you seen we have a new game and new Community by the way?
Mia

Game id instructions don’t work

Hi - I’m assuming you mean you’ll advance me to 318 (I’m nowhere near 406 - yet!) and that would be great. I tried to get it to move past 317 a few times this weekend and it wouldn’t. Thank you for your help.

Yes, 318, my bad! I've reset your progress now so that should be fine now. Close the game and restart it and that should do the trick.

There were a few other players experiencing the same, so the Studio is looking into it as well to make sure it does not happen again. Keep clearing cache and cookies regularly and update the game whenever possible to avoid bugs as well.

Let me know if anything, I'd be happy to assist

Mia

Hello Hannah,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
For that, I'd need your game ID - To find it:
- Open the game App.
- Tap on the left bottom corner and click on the orange icon.
- DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.
This link will help you find it if needed: https://goo.gl/Me1FQy
Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away
Well done on getting there! Have you seen we have a new game and new Community by the way?
Mia

I cannot find game id as there is no king logo

Hello Hannah,
I'm sorry about that. It can sometimes happen and our Team is having a look to find out what's causing it. In the meantime, I can advance you to level 312. You would lose your previous score though, but if that's ok with you, let me know and I'll do that for you so you can keep going around the World with Lucy
For that, I'd need your game ID - To find it:
- Open the game App.
- Tap on the left bottom corner and click on the orange icon.
- DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.
This link will help you find it if needed: https://goo.gl/Me1FQy
Also, clear cache and cookies and make sure you have the latest version of the App/Browser. That always helps to keep issues away
Well done on getting there! Have you seen we have a new game and new Community by the way?
Mia

Oops found it. Game id 1444504612

Craig_Bodington

I have completed Level 454, but when I select Level 455, it opens 454 again. It will not let me open Level 455 even after completing Level 454. It is stuck on Level 454. I am also no longer seeing the diamond counter. I have not seen the diamond counter since approx level 450. How can these issues be resolved?