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Why can't I get the gold bar reward when I complete the diamond maps
Good day twice since yesterday I've completed the diamond diaries map to collect the diamonds and I have not been able to collect the reward, it says claim reward and when I click it, it just disappears. So far I have lost out on claiming 20 gold bars. What's going on can I get some sort of redress. Its not far that I'm catching my ass to collect the required diamonds to complete the maps and then nothing.... I'm really pissed cause I've waited patiently for the maps to come back
Best Answer
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Hi sabmu1,
It looks like you got help from our Player Relations Team already?
If the issue persists, could you get back to them and it would be even more amazing if you could take a screenshot of how your game looks like when you try to collect them. Even if nothing happens.
Thanks
Jelly Jenny
Answers
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Hi sabmu1,
It looks like you got help from our Player Relations Team already?
If the issue persists, could you get back to them and it would be even more amazing if you could take a screenshot of how your game looks like when you try to collect them. Even if nothing happens.
Thanks
Jelly Jenny -
@LylaQuenn1234
@Marcella_UX
Do you have the same issue - the reward just disappears?
Can you let me know what's the make and model of your devices, please?
Thanks
Jelly Jenny -
Can you please tell me how to claim my gold bars in Diamond Diaries saga? I keep getting an error message that the gold bars are ready but something is wrong and I haven't been able to claim the gold bars. This has happened twice now so it's 20 gold bars that I am missing. I have tried using different browsers and incognito window, clearing cache, and all of the other tips you suggested but it won't work. Thanks for your help!
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Can you please tell me how to claim my gold bars in Diamond Diaries saga? I keep getting an error message that the gold bars are ready but something is wrong and I haven't been able to claim the gold bars. This has happened twice now so it's 20 gold bars that I am missing. I have tried using different browsers and incognito window, clearing cache, and all of the other tips you suggested but it won't work. Thanks for your help!
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@malyssab
Sounds like you've done everything you can from your side. If you're still getting the error, rest assured the game studio has been notified about this. As it's the holiday season you might come across this issue for some time. I have added the missed out Gold Bars to your game though so you haven't lost anything.
Thanks for your patience
