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Hello Julie,
A screenshot would be very helpful indeed!! Here's a guide on how to add it to your post: https://care.king.com/en/alphabetty-saga/superstar-information-post-how-do-i-upload-a-print-screen-on-king-care
Let me know if you need any help with it. Looking forward to seeing it!
Thanks and until then, have a SASSY time!
Mia
Thanks a lot for the screenshot, Julie!
Have you been able to pass the level in the end or? Make sure you have the latest game version and clear cache and cookies and restart the game, that should help (make sure to do it every now and then to avoid that kind of issue).
If that does not solve the problem, please let me know what kind of device you're playing on and I'll check that with the Studio.
Mia
Hello Julie, thanks a lot for the extra info - I've tried to play the level and I could not replicate the issue - I'll check with the Studio for you.
Would you be able to give me your Game Id for this? To find it:
- Open the game App.
- Tap on the left bottom corner and click on the orange icon.
- DOUBLE TAP on the King logo on the top of the pop up and you will see the ID.
This link will help you find it if needed: https://goo.gl/Me1FQy
Thanks!
Mia