Why can't I get the gold bar reward when I complete the diamond maps

sabmu1sabmu1 Posts: 2
Good day twice since yesterday I've completed the diamond diaries map to collect the diamonds and I have not been able to collect the reward, it says claim reward and when I click it, it just disappears. So far I have lost out on claiming 20 gold bars. What's going on can I get some sort of redress. Its not far that I'm catching my ass to collect the required diamonds to complete the maps and then nothing.... I'm really pissed cause I've waited patiently for the maps to come back 

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  •  Olá estou com o mesmo problema.
    Como faço???
  • Marcella_UXMarcella_UX Posts: 5
    I'm having the same issue. I completed 4 diamond counter pieces since December 1st and NO REWARD! It says "Claim Reward" and nothing happens. Help!
  • Digite seu comentário
  • Jelly JennyJelly Jenny Posts: 853 Community Moderator
    @LylaQuenn1234
    @Marcella_UX

    Do you have the same issue - the reward just disappears?

    Can you let me know what's the make and model of your devices, please? 

    Thanks :)

    Jelly Jenny

    Share your travel tales in Diamond Diaries and win Gold here
    Win Gold Bars for Blossom Blast here
    Solve this math problem and win Gold for Candy Crush Saga here
  • malyssabmalyssab Posts: 2
    Can you please tell me how to claim my gold bars in Diamond Diaries saga? I keep getting an error message that the gold bars are ready but something is wrong and I haven't been able to claim the gold bars. This has happened twice now so it's 20 gold bars that I am missing. I have tried using different browsers and incognito window, clearing cache, and all of the other tips you suggested but it won't work.  Thanks for your help!
  • malyssabmalyssab Posts: 2
    Can you please tell me how to claim my gold bars in Diamond Diaries saga? I keep getting an error message that the gold bars are ready but something is wrong and I haven't been able to claim the gold bars. This has happened twice now so it's 20 gold bars that I am missing. I have tried using different browsers and incognito window, clearing cache, and all of the other tips you suggested but it won't work.  Thanks for your help!
  • Jelly JennyJelly Jenny Posts: 853 Community Moderator
    @malyssab
    Sounds like you've done everything you can from your side. If you're still getting the error, rest assured the game studio has been notified about this. As it's the holiday season you might come across this issue for some time. I have added the missed out Gold Bars to your game though so you haven't lost anything. 

    Thanks for your patience :) 


    Share your travel tales in Diamond Diaries and win Gold here
    Win Gold Bars for Blossom Blast here
    Solve this math problem and win Gold for Candy Crush Saga here
  • ang5000ang5000 Posts: 44 ✭✭
    i have a #3 and when i click it, it says the gift is ready but something went wrong. please try again.
  • DeelitefulDeeliteful Posts: 4
    I am having this problem. I have tried everything suggested and still cannot collet the gold bars.


  • Jelly JennyJelly Jenny Posts: 853 Community Moderator
    @ang5000 I've added some Gold Bars to make up for the missed out rewards. 

    @Deeliteful Could you look up your Facebook ID for me, please? You can locate it under the game board, just click "Find my ID". Thanks! 

    Share your travel tales in Diamond Diaries and win Gold here
    Win Gold Bars for Blossom Blast here
    Solve this math problem and win Gold for Candy Crush Saga here
  • Jelly JennyJelly Jenny Posts: 853 Community Moderator
    Hi Jelly_Jenny. Thank you for looking into things for me. My id is: ID: 1184180223. Inaddition to the gold bars, I am not able to collect the diamonds for rewards.

    Thanks! Do you mean you do not have the diamond counter? 

    Share your travel tales in Diamond Diaries and win Gold here
    Win Gold Bars for Blossom Blast here
    Solve this math problem and win Gold for Candy Crush Saga here
  • DeelitefulDeeliteful Posts: 4
    I am referring to no longer being offered the chance to collect diamond to make up an item of jewellery for extra rewards.
  • Jelly JennyJelly Jenny Posts: 853 Community Moderator
    @Deeliteful the Jewelry pieces in Facebook have been limited until just recently so I would recommend clearing your browser cache to see if that helps. http://www.wikihow.com/Clear-Your-Browser's-Cache

    I have now added some Gold Bars to make up for the inconvenience caused. 

    Share your travel tales in Diamond Diaries and win Gold here
    Win Gold Bars for Blossom Blast here
    Solve this math problem and win Gold for Candy Crush Saga here
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