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Why can't I get the gold bar reward when I complete the diamond maps

sabmu1
sabmu1 Posts: 2

Level 1
in Support
Good day twice since yesterday I've completed the diamond diaries map to collect the diamonds and I have not been able to collect the reward, it says claim reward and when I click it, it just disappears. So far I have lost out on claiming 20 gold bars. What's going on can I get some sort of redress. Its not far that I'm catching my ass to collect the required diamonds to complete the maps and then nothing.... I'm really pissed cause I've waited patiently for the maps to come back 

Best Answer

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    Answer ✓
    Hi sabmu1, 

    It looks like you got help from our Player Relations Team already? 

    If the issue persists, could you get back to them and it would be even more amazing if you could take a screenshot of how your game looks like when you try to collect them. Even if nothing happens. 

    Thanks :)

    Jelly Jenny 
«1

Answers

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    Answer ✓
    Hi sabmu1, 

    It looks like you got help from our Player Relations Team already? 

    If the issue persists, could you get back to them and it would be even more amazing if you could take a screenshot of how your game looks like when you try to collect them. Even if nothing happens. 

    Thanks :)

    Jelly Jenny 
  • LylaQuenn1234
    LylaQuenn1234 Posts: 5

    Level 2
     Olá estou com o mesmo problema.
    Como faço???
  • Marcella_UX
    Marcella_UX Posts: 59
    I'm having the same issue. I completed 4 diamond counter pieces since December 1st and NO REWARD! It says "Claim Reward" and nothing happens. Help!
  • LylaQuenn1234
    LylaQuenn1234 Posts: 5

    Level 2
    Digite seu comentário
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    @LylaQuenn1234
    @Marcella_UX

    Do you have the same issue - the reward just disappears?

    Can you let me know what's the make and model of your devices, please? 

    Thanks :)

    Jelly Jenny
  • malyssab
    malyssab Posts: 2

    Level 1
    Can you please tell me how to claim my gold bars in Diamond Diaries saga? I keep getting an error message that the gold bars are ready but something is wrong and I haven't been able to claim the gold bars. This has happened twice now so it's 20 gold bars that I am missing. I have tried using different browsers and incognito window, clearing cache, and all of the other tips you suggested but it won't work.  Thanks for your help!
  • malyssab
    malyssab Posts: 2

    Level 1
    Can you please tell me how to claim my gold bars in Diamond Diaries saga? I keep getting an error message that the gold bars are ready but something is wrong and I haven't been able to claim the gold bars. This has happened twice now so it's 20 gold bars that I am missing. I have tried using different browsers and incognito window, clearing cache, and all of the other tips you suggested but it won't work.  Thanks for your help!
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,884
    @malyssab
    Sounds like you've done everything you can from your side. If you're still getting the error, rest assured the game studio has been notified about this. As it's the holiday season you might come across this issue for some time. I have added the missed out Gold Bars to your game though so you haven't lost anything. 

    Thanks for your patience :) 

  • ang5000
    ang5000 Posts: 59

    Level 3
    i have a #3 and when i click it, it says the gift is ready but something went wrong. please try again.
  • Deeliteful
    Deeliteful Posts: 4

    Level 1
    I am having this problem. I have tried everything suggested and still cannot collet the gold bars.


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