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Level 3438 Crashed

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13

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  • King_admin
    King_admin Posts: 3,336 Level 3
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    This discussion was created from comments split from: Crash level 3065.
  • Diamond_Lim
    Diamond_Lim Posts: 153,924 Diamond Diaries Moderator
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    Hello again! @zhero @vonzyj01 @kammy84 and All of Diamond Hunters who did still stuck on Level 3438 right now! 👋😊

    Okay! Thank you for your letting us know you did try following all of these steps and also reinstalling this game but you still cannot playing this level on this game possible right now. Oh Dear! 🙁

    pass and report this level problem to Community Team now then we will waiting for their team are checking this level problem first then we hope this level problem should be fixed very later.

    So please be patience waiting and thanks for your reporting this level problem feedback once again. 🙏

    You can also post your screenshot of your current map and you will claim Level 1000 Badge here, Level 2000 Badge here and Level 3000 Badge here on your view profile on this community too (but not in the game)! 💎🏅🏅🏅🏅😄

    Also thank you for continuing to play this game with us. 💎🤗

    You can also check here :

    🌶️ Hot right now in Diamond Diaries here 🌶️

    💎 Wanna to win more Diamond Diaries Saga's Badges? Check this out here! 🏅😉

    Also check here to learn more amazing linking skills on this game! 😉

    Have a wonderful and sassy day! 💎😄

  • Diamond_Lim
    Diamond_Lim Posts: 153,924 Diamond Diaries Moderator
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    Hello again! @zhero @vonzyj01 @kammy84 and All of Diamond Hunters who did still stuck on Level 3438 right now! 👋😊

    Community Team just answered me now : They check playing this level again, this level has really still no crashing problem for mostly of us right now.

    How about you try following these steps that we hope this helps and nothing this happens again soon 👇😊

    1. Restart the game : Close all open apps and open your game ;

    2. Check for updates : Please make sure your both game and software of your device are up-to-date ;
    3. Memory : Make sure you have at least 2GB free memory. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
    4. Reinstall : As a last resort, try deleting and then reinstalling the game. But please be aware that any Boosters or Extra Lives stored in the game may be lost after reinstalling the game, so it's worth trying to use them up before deleting and reinstalling the game.

    If it's still not worked and fixed on this level after you did try following all of these steps above, please report this problem to their Player Support team here and then ask this problem, then send your Game ID (How to find your Game ID) and ask your mobile device and model.

    Then you will waiting for Community Team response to answer and help you but it will taken little longer. We hope they will answering and helping you for this problem soon too. 🙏😊

    Or waiting for next new update of this game very later.

    So please be patience waiting and thanks for your reporting this level problem feedback once again. 🙏

    Need further assistance? Feel free to tag me! 😉

    You can also post your screenshot of your current map and you will claim Level 1000 Badge here, Level 2000 Badge here and Level 3000 Badge here on your view profile on this community too (but not in the game)! 💎🏅🏅🏅🏅😄

    Also thank you for continuing to play this game with us. 💎🤗

    You can also check here :

    🌶️ Hot right now in Diamond Diaries here 🌶️

    💎 Wanna to win more Diamond Diaries Saga's Badges? Check this out here! 🏅😉

    Also check here to learn more amazing linking skills on this game! 😉

    Have a wonderful and sassy day! 💎😄

  • Forest_22
    Forest_22 Posts: 3 Newbie
    edited May 10
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    When I try and play Level 3438, it crashes saying I have a bug. Emailed Support twice but not resolved. Previous Level plays ok

  • Diamond_Lim
    Diamond_Lim Posts: 153,924 Diamond Diaries Moderator
    edited May 11
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    Hello there and Welcome to Sweet King Community! @Forest_22 👋😊

    I am Diamond Lim (You can also called me Lim is short as well). I am still Diamond Diaries Skill Master while Diamond Diaries Moderator right now. 💎😊

    Community Team has been answered me so early already : They did checking playing this level, this level has really still no crashing problem for mostly of us right now. 👌😊

    How about you try following these steps that we hope this helps and nothing this happens again soon. 👇😊

    1. Restart the game : Close all open apps and open your game ;

    2. Check for updates : Please make sure your both game and software of your device are up-to-date ;
    3. Memory : Make sure you have at least 2GB free memory. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
    4. Reinstall : As a last resort, try deleting and then reinstalling the game. But please be aware that any Boosters or Extra Lives stored in the game may be lost after reinstalling the game, so it's worth trying to use them up before deleting and reinstalling the game.

    If it's still not worked after you did try following all of these steps above, please report this problem to their Player Support team here and then ask this problem, then send your Game ID (How to find your Game ID) and ask your mobile device and model.

    Then you will waiting for Community Team response to answer and help you but it will taken little longer. We hope they will answering and helping you for this problem then this crashing issue problem has been really resolved and fixed fully while you can continue enjoying to play the levels on this game soon too. 🙏😊

    Need further assistance? Feel free to tag us! 😉

    Also thank you for continuing to play this game with us. 💎🤗

    You can also check here :

    🌶️ Hot right now in Diamond Diaries here 🌶️

    💎 Wanna to win more Diamond Diaries Saga's Badges? Check this out here! 🏅😉

    Also check here to learn more amazing linking skills on this game! 😉

    Have a wonderful and sassy day! 💎😄

  • Forest_22
    Forest_22 Posts: 3 Newbie
    edited May 10
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    Hi Lim

    Tried everything you suggested but still happening

    I've contacted Support again and given them my ID

    Thank you for your help

    Chas Forest_22

  • Diamond_Lim
    Diamond_Lim Posts: 153,924 Diamond Diaries Moderator
    edited May 10
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    You are welcome and thank you for your letting me know you did try following all of these steps but you still cannot playing this level on this game possible right now.

    So we hope they will answering and helping you for this problem then this crashing issue problem has been really resolved and fixed fully while you can continue enjoying to play the levels on this game soon too. 🙏😊

  • Forest_22
    Forest_22 Posts: 3 Newbie
    edited May 10
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    Hi Lim

    I've tried everything again and no change. I've emailed Support again to suggest they manually move me onto the next level (3439) but no response as yet

    I don't want to stop playing the game but I'm at a loss about what to do

    Chas Forest_2022

  • Diamond_Lim
    Diamond_Lim Posts: 153,924 Diamond Diaries Moderator
    edited May 10
    Options

    Okay! Thank you for your letting me know you did try following all of these steps again but you still cannot playing this level on this game possible again right now.

    I think their team is still super busy to do at King Community while they have still no time to check your problem on King Player Support Page right now. 🙁

    We hope they will be response to answer and help you for your problem soon. 🙏

    If they haven't / can't response to answer and help you for your problem due to their still super busy to do, we are sorry and afraid! You should be more patience waiting for next new update of this game app only very later. 😔

  • Diamond_Lim
    Diamond_Lim Posts: 153,924 Diamond Diaries Moderator
    edited May 16
    Options

    Hello there! @Forest_22 @zhero @vonzyj01 @kammy84 and All of Diamond Hunters who did still stuck on Level 3438 right now! 👋😊

    Please don't forget to update the latest version of this game app (Android - 1.78.0 / Apple - 1.78.0.1) first then you make sure switch on your stable internet connection and reopen playing this game first then we hope this level got tweaked on this game now and you try playing to complete this level as soon as possible. 👍😊

    If you see this level hasn't still tweaked yet, please let us know and you can continue commenting on this thread here. Then we will be happy to continue checking and helping you again. 👇😉

    Also thank you for continuing to play this game with us. All of Diamond Hunters! 💎🤗

    You can also post your screenshot of your current map and you will claim Level 1000 Badge here, Level 2000 Badge here and Level 3000 Badge here on your view profile on this community too (but not in the game)! 💎🏅🏅🏅😄

    You can also check here :

    🌶️ Hot right now in Diamond Diaries here 🌶️

    💎 Wanna to win more Diamond Diaries Saga's Badges? Check this out here! 🏅😉

    Also check here to learn more amazing linking skills on this game! 😉

    Have a wonderful and sassy day! 💎😄

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