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Level 5010 will not move down

24

Comments

  • lyne1963
    lyne1963 Posts: 22

    Level 3

    edited January 15

    Jai réussi à passer le 5010 jai du utiliser tout mes bonis.

  • lyne1963
    lyne1963 Posts: 22

    Level 3

    edited January 15

    Et tj pour 1 ou 2 diamants

  • Diamond_Lim
    Diamond_Lim Posts: 168,369
    edited January 15

    Hello again! @lyne1963 👋😊

    Woohoo! Congratulations as finally you did passed Level 5010 with using some boosters in this game now! You are still our masterful Diamond Diaries Hunter with us together right now! Well done again! 👍😄

    And this level has been reported to Diamond Diaries Saga Studio Team already. Please be more patience waiting for this level will be tweaked easier very later again. Thanks for your sharing this level again! 🙏🤗

    Have a wonderful and sassy weekend! Ho! Ho! Ho! Merry Christmas Season and Happy Holidays to you! ❄️🎄🎁🎅☃️🦌😄

  • milk1234
    milk1234 Posts: 3

    Level 1

    yes, I have too . The diamond stuck at the bottom on the top portion.. and could not move down.

  • Diamond_Lim
    Diamond_Lim Posts: 168,369
    edited January 12

    Hello there and Welcome back again! @milk1234 👋😊

    We check playing this level again, this level has been still no problem for us mostly right now. 👌😊

    To help you fix this level problem, you can try following these steps here 👇😊

    Restart : Force close apps and restart your device.

    Updates : Check that you have the latest game and device updates.

    Memory : Keep at least 2GB of free storage for smooth gameplay.

    Connection : Use WiFi instead of cellular data.

    Clear Cache :

    🤖 Android : Settings > Apps > Diamond Diaries Saga > Storage > Clear Cache

    🍏 iOS : Settings > Safari > Clear History and Website Data

    As a last resort, you can try reinstalling the app. Note that this will removing all of your inventory boosters and lives from the game, so please do not do this unless absolutely necessary.

    Let me know if this helps! 👍😊

    Also thank you for continuing to play this game with us together! 💎🤗

    Have a wonderful and sassy weekend! Ho! Ho! Ho! Merry Christmas Season and Happy Holidays to you! ❄️🎄🎁🎅☃️🦌😄

  • lyne1963
    lyne1963 Posts: 22

    Level 3

    edited January 15

    Pourquoi cest toujours si long avant que vous corrigiez un tableau qui est impossible à faire, on doit réessayer réesayer et le pire pour récolter un diamant sans réussir le tableau. J espère quil va être ajusté avant Noël

  • kaithmar
    kaithmar Posts: 4

    Level 2

    Hello.i have the same problem.i did all you said ,emptied cache,memory,restarted phone..nothing worked.and i cant reinstall the app coz i have 73 hammers and 3 powerful ones.☹

  • Diamond_Lim
    Diamond_Lim Posts: 168,369

    Hello there and Welcome to Sweet King Community! @kaithmar 👋😊

    Oh dear! We are so sorry to hear about you are still stucking on this level due to this problem right now. 🙁

    We check playing this level again, this level has been still no problem for us mostly right now. 👌😊

    You make sure hit all of charm boxesdolls and blockers and collect all of the diamonds on the first and half of second stages first. Then the diamond will be dropped down while the game will be moved down to the necklacealso charm boxesblockers and the key remaining on the second stage possible. 🤞💎😊

    So we hope you can try again to challenge playing and passing this level as soon as possible! 🤞😊

  • Diamond_Lim
    Diamond_Lim Posts: 168,369

    Hello again! @kaithmar 👋😊

    If you did collecting all of the diamonds but the game would still not moving down to the necklacealso charm boxesblockers and the key remaining on the second stage possible after you did try following all of these solve steps and try playing this level again, please don't worry! You try following another steps here! 👇😉

    1. Open this game and Click on Play button.

    2. Click on three horizontal lines' button.

    3. Click on ❓ button.

    4. Tap on the search bar “How can we help?” and type in “Thanks”, then press enter.

    5. Select the article “Thanks for reaching out!”

    6. Scroll down to the end of it and tap on "Contact us".

    7. Enter a valid email address, then tell them for this level problem and also your mobile model about your query in the text box.

    We hope they can help and answer you for this level problem out as soon as possible. 🤗

    Anyway, Level 5022 and 5028 have been still reported to Diamond Diaries Saga Studio Team so early already as these two levels are another impossible due to not very enough moves and too many blockers there. But that's unfortunately as Diamond Diaries Saga Studio Team are still not going to tweak these levels easier due to still short winter breaks. So they will be back to check and tweak these levels easier on the second week of January 2025. So we hope you can understanding our notes! Please be still apologies us and more patience waiting for Diamond Diaries Saga Studio Team will tweaking these levels easier on the second week of January 2025! Thanks again! 🙏🙏

    Have a wonderful and sassy weekend! Ho! Ho! Ho! Merry Christmas Season and Happy Holidays to you! ❄️🎄🎁🎅☃️🦌😄

  • kaithmar
    kaithmar Posts: 4

    Level 2

    I did all you said,sent them mail and they eventually forwarded me here.which leads back to the start.nth is wrong,neither with memory or cache or updates.☹☹

Hey! Would you like to give us your opinion?