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There are no moves possible but the game has not detected this

James_Powell
James_Powell Posts: 1

Level 1
in Support

Level 213 diamond diaries I cannot make any moves but no shuffle occurs.

Answers

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889

    Hi James! 

    The smallest link is 3 of the same color so can it be that you're missing out one? I wasn't able to reproduce issues with the reshuffling but did think couple of times that there wasn't any available links although there was in the end. 

    Be sure to keep your game app also up to date in case there's some improvements made on the latest updates. 

    You can check this video out on how to update your game:http://to.king.com/4zGs

    By the way - there's an exciting linking competition just launched and it's here in King Care:  http://to.king.com/QJ9P

    Check it out! And have a Sassy day ;)

    - Jelly Jenny 

  • Jay_Nabonne
    Jay_Nabonne Posts: 6

    Level 2
    I have also experienced a case on the same level where it doesn't shuffle, but I can't make a move. I have clicked all the possible elements (and even tried dragging) but none had more than 2. The blues on the middle left look like they could be, but they don't. I'm attaching a screen shot if that helps. This is a great game! I am absolutely addicted. :)

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889
    Hi @Jay_Nabonne and thanks for pitching in on this - I can't at least see any available moves for this :confounded:

    Does this happen frequently or on a certain level? Could you also check if you have any updates for the game app

    https://www.youtube.com/watch?v=fz14wv4PXVg&index=1&list=PLPuPYFBmUXIltYQEsE5oz5vAKmOCO5coK

    Thanks and have a Sassy weekend! 


  • Jay_Nabonne
    Jay_Nabonne Posts: 6

    Level 2
    It only happened the one time. I have encountered other cases where I thought it was that way, but it usually involved elements off the screen I couldn't see connected to ones I could see. But it would typically flash to let me know where I could click. Thanks for replying. It is a puzzler...  :confused:

    I'm playing on Windows (Facebook), so I don't know if updates make sense in that case.
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889
    Thanks for these details @Jay_Nabonne - let's keep an eye on that. If that keeps up, please do let me know in case we need to check this with the game team. 

    Thanks :)
  • Beagle_mom
    Beagle_mom Posts: 8

    Level 2
    I am also having this issue. Level 732. 
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889
    Hi @Beagle_mom I answered to your comment on this thread :) 

Hey! Would you like to give us your opinion?

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