no new levels and been bounced back

Jaz_Kerry · August 2019

I was stuck waiting for new levels having reached the end, yet again, I do wish you would not release games until they are fit to play btw, but now I find I have been bounced back to the boarding gate at 835 and it will not let me progress!!

Jelly_Jenny · August 2019

Hi @Jaz_Kerry

The last level in Facebook is 890 but if you look up your user ID from below the game I can double check where your game is saved. Just scroll to the bottom of the page and click on "My user ID".

Thanks!

Jaz_Kerry · August 2019

1431495265

Jaz_Kerry · August 2019

oh and now bounced to the boarding gate at 875 and wont let me progress

Diamond_Lim · August 2019

Okay! @Jaz_Kerry 👌
I will call @Jelly Jenny again!

Hello! @Jelly Jenny 👋
Finally Jaz Kerry gives user ID to answer you today! 😉

@Jaz_Kerry, I mentioned you also check this game's contest for you, you pick up two cards but you cannot pick up two same cards by previous players! If you want to pick up one same card and one different card, it's okay to be counted! This contest will finished on 20th August. It's almost over, hurry up! ( After this contest ended, if you got same cards to win gold bars when you feel lucky! )

https://community.king.com/en/diamond-diaries-saga/discussion/263314/make-a-match-in-this-memory-game-and-win-gold-bars-round-3/p1

Have a SASSY weekend! ♥️

Jelly_Jenny · August 2019

Thanks @Lim!

@Jaz_Kerry I checked your game now and can confirm that your game is saved at level 891. So once more levels are released you can play on from the correct spot.

Jaz_Kerry · August 2019

I was beyond 891 when it bounced me back and that still does not explain why I am stuck now at boarding gate 875 if you are saying at the least I should be able to progress to 891

PummyRaj · August 2019

Hello @Jaz_Kerry, Hearty Welcome to the Diamond Diaries section of our friendly King Community

I am sorry to hear about the issue in your game!! What device are you using to play the game? Is it a PC or a mobile gadget... It was not mentioned in above posts!!

Talk to you soon! Have a great rest of the day/evening!

Jaz_Kerry · August 2019

Its a PC

PummyRaj · August 2019

Hello again @Jaz_Kerry

Thank you for replying back! Are you playing ONLY on PC? Did you ever played on a mobile device?

In my personal experience, I have noticed that some games work better on Mobile devices and these kind of issues works better too! Is there a chance for you play on a phone or iPad?

Jaz_Kerry · August 2019

No I only play games on the PC, and if the game is not really compatible with a PC etc why do you release it for them and not just keep it as a downloadable APP for mobile devices?

no new levels and been bounced back

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