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no new levels and been bounced back

Jaz_Kerry
Jaz_Kerry Posts: 10

Level 2
in Support
I was stuck waiting for new levels having reached the end, yet again, I do wish you would not release games until they are fit to play btw, but now I find I have been bounced back to the boarding gate at 835 and it will not let me progress!!
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Answers

  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889
    Hi @Jaz_Kerry :waving:

    The last level in Facebook is 890 but if you look up your user ID from below the game I can double check where your game is saved. Just scroll to the bottom of the page and click on "My user ID". 

    Thanks! 

  • Jaz_Kerry
    Jaz_Kerry Posts: 10

    Level 2
    1431495265
  • Jaz_Kerry
    Jaz_Kerry Posts: 10

    Level 2
    oh and now bounced to the boarding gate at 875 and wont let me progress 

  • Diamond_Lim
    Diamond_Lim Posts: 167,207
    Okay! @Jaz_Kerry 👌
    I will call @Jelly Jenny again! 

    Hello! @Jelly Jenny 👋
    Finally Jaz Kerry gives user ID to answer you today! 😉

    @Jaz_Kerry, I mentioned you also check this game's contest for you, you pick up two cards but you cannot pick up two same cards by previous players! If you want to pick up one same card and one different card, it's okay to be counted! This contest will finished on 20th August. It's almost over, hurry up! ( After this contest ended, if you got same cards to win gold bars when you feel lucky! )

    Have a SASSY weekend! ♥️
  • Jelly_Jenny
    Jelly_Jenny Posts: 1,889
    edited August 2019
    Thanks @Lim!

    @Jaz_Kerry I checked your game now and can confirm that your game is saved at level 891. So once more levels are released you can play on from the correct spot. 

  • Jaz_Kerry
    Jaz_Kerry Posts: 10

    Level 2
    I was beyond 891 when it bounced me back and that still does not explain why I am stuck now at boarding gate 875 if you are saying at the least I should be able to progress to 891
  • PummyRaj
    PummyRaj Posts: 44,142
    Hello @Jaz_Kerry, Hearty Welcome to the Diamond Diaries section of our friendly King Community :) 

    I am sorry to hear about the issue in your game!!  What device are you using to play the game?  Is it a PC or a mobile gadget...  It was not mentioned in above posts!!  

    Talk to you soon!  Have a great rest of the day/evening!
  • Jaz_Kerry
    Jaz_Kerry Posts: 10

    Level 2
    Its a PC

  • PummyRaj
    PummyRaj Posts: 44,142
    Hello again @Jaz_Kerry :) 

    Thank you for replying back!  Are you playing ONLY on PC?  Did you ever played on a mobile device?  

    In my personal experience, I have noticed that some games work better on Mobile devices and these kind of issues works better too!  Is there a chance for you play on a phone or iPad?
  • Jaz_Kerry
    Jaz_Kerry Posts: 10

    Level 2
    No I only play games on the PC, and if the game is not really compatible with a PC etc why do you release it for them and not just keep it as a downloadable APP for mobile devices?

Hey! Would you like to give us your opinion?

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