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Diamond Diaries Crashing

Since the new update. The Diamond Diaries app keeps crashing. I have tried all the trouble shooting tips without success. Any suggestions?

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Comments

PummyRaj

Hello again @vince123,

Can you please give me your game user ID number also? You can find it through this link https://community.king.com/en/diamond-diaries-saga/discussion/247505/what-is-my-user-id-and-where-can-i-find-it#latest

Thank you!

vince123

Hello, I am on an Apple iPhone 6 Plus. Currently I am on level 907.

PummyRaj

Beagler said:

I can not play the game at all it crashes every time. When will the next update for mobile devices be ready ?

Hello @Beagler, Hearty Welcome to the Diamond Diaries section of our friendly King Community

I am sorry to hear about the issue in your game!! Looks like installing the latest update did not work for @vince123!!

So, let's try some trouble shooting steps first and see if they work to resolve the issue! I need to know what device you are using to play the game, so that I can give you proper link that is suitable for your device.

The King team is out of office during the weekend, they will be back only on Monday. Hence, we will start with the trouble-shooting steps because, they too advice us the same!

** If you tap on "Type your Comment" box located below, you will be able to write back.

Talk to you soon! Have a great rest of the weekend!

PummyRaj

vince123 said:

I tried all the trouble shooting tips and it still crashes. I can’t play at all. I am the second highest ranked on the game. So a little frustrated. I guess i’ll Just wait for the next update.

vince123 said:

I haven’t been able to play since the last 3 updates. They obviously don’t know how to fix it. I am on level 800+

Hello @vince123, Hope you are doing fine!

I am sure there was an update within the last 2 weeks! Did you install that update? Was there no improvement in your game? Is it still crashing?

Did you try to delete and reinstalling the App? Update or not, usually, Re-installation of the App fixes all the bugs/glitches and App works fine! But, please be aware that all your stored up boosters will be lost with this step

Talk to you soon! Have a great rest of the weekend!

vince123

I haven’t been able to play since the last 3 updates. They obviously don’t know how to fix it. I am on level 800+

Beagler

I can not play the game at all it crashes every time. When will the next update for mobile devices be ready ?

PummyRaj

Hello @vince123,

I completely understand your frustration

Unfortunately these things happen with our gadgets!!

Did you decide not to go with the "Reinstalling" of your game App?

vince123

I tried all the trouble shooting tips and it still crashes. I can’t play at all. I am the second highest ranked on the game. So a little frustrated. I guess i’ll Just wait for the next update.

PummyRaj

Hello @pegpie422, Hearty Welcome to the Diamond Diaries section of our King Community

Is your game working now? Did you try any of the trouble shooting steps that were attached in the message by my friend @Lim?

Please let me know. If you tap on "Type your Comment" box located below, you will be able to post back

Hope to talk to you soon! Have a great rest of the day/evening!

PummyRaj

Hello @vince123, Hearty Welcome to the Diamond Diaries section of our friendly King Community

I am very sorry to hear about the issue in your game!! I am assuming you are playing on a mobile gadget!!

If so, my recommendation for you to get back on your game is to "Delete and Reinstall" your game App!! Because that is the ONLY remedy that is left since you have tried all other troubleshooting steps!!

But, the problem with re-installation is, you will be loosing all your stored up boosters -- that is, both Pre-game and in-game boosters!! And any of those boosters will not be reimbursed by the King team unless you have purchased them with real money!! That is one downside with reinstalling our game(s)

But, the upside is, your game will be glitch free and you will be able to play without any bugs!! If you decide to go with this step, please make sure that you have saved your game by creating an account through Facebook account OR Kingdom account!!

Please let me know your thoughts!!

Hope you will be able to collect those diamonds again soon! Have a wonderful day/evening

vince123

It would would be good if they fix the last update that definitely has a bug. And before anyone tries to respond with a fix “ l have tried them all”. THEY DONT WORK. The update is FAULTY!!

Diamond_Lim

Hello! @vince123 and @pegpie422 👋
Welcome to King Community! 👑

If you are playing this game on mobile, you can check Jelly Jenny's (Community Moderator) solve this issue is called "Game freezing or crashing".
https://community.king.com/en/diamond-diaries-saga/discussion/246165/game-keeps-freezing-or-crashing-what-should-i-do/p1?new=1

If you are playing this game on PC, you can check Jelly Jenny's (Community Moderator) solve this issue is called "Game crashing or not loading in Facebook".
https://community.king.com/en/diamond-diaries-saga/discussion/246540/game-crashing-or-not-loading-in-facebook/p1?new=1

I hope these helps! 😉

And I mentioned you also check this game's contest for you, you pick up two cards but you cannot pick up two same cards by previous players! If you want to pick up one same card and one different card, it's okay to be counted! This contest will finished on 13th August. It's almost over, hurry up! ( After this contest ended, if you got same cards to win gold bars when you feel lucky! )

https://community.king.com/en/diamond-diaries-saga/discussion/262339/make-a-match-in-this-memory-game-and-win-gold-bars-round-2

Have a SASSY weekend! ♥️

pegpie422

I have not been able to open level 579 since the update. Every time I try the game crashes and closes.

Comments

PummyRaj

vince123

Hello, I am on an Apple iPhone 6 Plus. Currently I am on level 907.

PummyRaj

Beagler said:

I can not play the game at all it crashes every time. When will the next update for mobile devices be ready ?

Hello @Beagler, Hearty Welcome to the Diamond Diaries section of our friendly King Community

PummyRaj

vince123 said:

I tried all the trouble shooting tips and it still crashes. I can’t play at all. I am the second highest ranked on the game. So a little frustrated. I guess i’ll Just wait for the next update.

vince123 said:

I haven’t been able to play since the last 3 updates. They obviously don’t know how to fix it. I am on level 800+

Talk to you soon! Have a great rest of the weekend!

vince123

I haven’t been able to play since the last 3 updates. They obviously don’t know how to fix it. I am on level 800+

Beagler

I can not play the game at all it crashes every time. When will the next update for mobile devices be ready ?

PummyRaj

Hello @vince123,

I completely understand your frustration

Unfortunately these things happen with our gadgets!!

Did you decide not to go with the "Reinstalling" of your game App?

vince123

I tried all the trouble shooting tips and it still crashes. I can’t play at all. I am the second highest ranked on the game. So a little frustrated. I guess i’ll Just wait for the next update.

PummyRaj

Hello @pegpie422, Hearty Welcome to the Diamond Diaries section of our King Community

Hope to talk to you soon! Have a great rest of the day/evening!

PummyRaj

Hello @vince123, Hearty Welcome to the Diamond Diaries section of our friendly King Community

vince123

It would would be good if they fix the last update that definitely has a bug. And before anyone tries to respond with a fix “ l have tried them all”. THEY DONT WORK. The update is FAULTY!!

Diamond_Lim

https://community.king.com/en/diamond-diaries-saga/discussion/262339/make-a-match-in-this-memory-game-and-win-gold-bars-round-2

Have a SASSY weekend! ♥️

pegpie422

I have not been able to open level 579 since the update. Every time I try the game crashes and closes.