Diamond Diaries Crashing

Beagler said:

I can not play the game at all it crashes every time. When will the next update for mobile devices be ready ?

Hello @Beagler, Hearty Welcome to the Diamond Diaries section of our friendly King Community  

I am sorry to hear about the issue in your game!!  Looks like installing the latest update did not work for @vince123!!  

So, let's try some trouble shooting steps first and see if they work to resolve the issue!  I need to know what device you are using to play the game, so that I can give you proper link that is suitable for your device. 

The King team is out of office during the weekend, they will be back only on Monday.  Hence, we will start with the trouble-shooting steps because, they too advice us the same! 

** If you tap on "Type your Comment" box located below, you will be able to write back. 

Talk to you soon!  Have a great rest of the weekend!  

Hello again @vince123, 

Can you please give me your game user ID number also?  You can find it through this link  https://community.king.com/en/diamond-diaries-saga/discussion/247505/what-is-my-user-id-and-where-can-i-find-it#latest

Thank you!