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Please reset game on FB

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GGYoho
GGYoho Posts: 17 Level 2
in Support

Played previously with another user name - ID# 3323307657. Game opens with old user name. Can I switch to new user name as well? Thx.

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  • stan1981
    stan1981 Posts: 3,418 Legend
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    Hmm contact the community manager for help. Coz each Facebook is 1 account n own individual account... so u may need to explain the reason to transfer ur progress to another Facebook account.

    I believe this is what u r asking...

    r u want to reset to lvl 1?

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  • GGYoho
    GGYoho Posts: 17 Level 2
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    I just set up the new account because I thought I had to in order to reset to #1. I just miss the game after having finished it. It would be fine with me if my original account is set to Level 1. If possible ,I'll just delete the new account (this one - GGYoho) and carry forward with the original account (the ID I provided). I would appreciate if you would just reset my original account. Thx!

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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    If you have several accounts, please disconnect the game from your account and then connect it to the account you wan to use.

    Check the Game ID from that account and post your request and Game ID on this page here.

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  • GGYoho
    GGYoho Posts: 17 Level 2
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    Not sure how to do this. I've deleted the app from my FB page. Please remove/delete this account (GGYoho) and I will find other games to play. Thank-you for your help.

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  • GGYoho
    GGYoho Posts: 17 Level 2
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    Please disregard previous message and reset my original account - ID# 3323307657. Thx.

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  • DianaLu
    DianaLu Posts: 1 Newbie
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    Want to play again from 0. Got to the end of the game and want to do it all over again. Or are you giving us more levels?

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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
    Answer ✓
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    Hi @GGYoho !

    I have now reset the game to level 1.

    Please clear the cache and cookies on your browser before opening the game.

    Have a Mice day!

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