Johnny_Ryall

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Delete and restart account Comment by Johnny_Ryall July 2017

Hello Kathy, Could you please confirm what device you are using and what happens exactly when you finish and pass the level. Please describe what happens. Kind regards, Johnny

in What's wrong with level 1925 Comment by Johnny_Ryall July 2017

Hello Marja, Could you please let me know what level you are playing. It might be that you are at the end of the game. Right now there are 2630 levels on Facebook and 2600 on mobile. Kind regards, Johnny

in End of episode Comment by Johnny_Ryall July 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in I didn't receive my star chaser award Comment by Johnny_Ryall July 2017

Hello Nancy, Could you please run through the steps here and also make sure you are connected to Facebook when playing. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny

in I dont get my daily bonuses and rewards... why is that ? Comment by Johnny_Ryall July 2017

Hello, Please make sure that your friend has not blocked you and has given access to their friends list in Facebook settings. The same for your settings. Kind regards, Johnny

in Why can't I request a life from a specific friend on Facebook? Comment by Johnny_Ryall July 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in Why Has my windows 10 game reset to level one Comment by Johnny_Ryall July 2017

Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

in I bought magic beans on rancin game it depleted my beans charged me and I didn't get the +1bonus Comment by Johnny_Ryall July 2017

Hello Trista, How did you save your game previous to connecting to Facebook? Have you tried to reconnect to this account? Let me know, Johnny

in Lost boosters and golds Comment by Johnny_Ryall July 2017

Hello Bette, Thank you for posting, Please refer to this thread for information about our events: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny

in What happenned to Bubblegum Hill? Comment by Johnny_Ryall July 2017

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